BA - Remote Access

Remote Access Business Analyst - Contract Position - Hybrid role - £700 P/D We are seeking an experienced and highly capable Business Analyst to support a major remote access transformation programme across corporate, retail, and operational technology environments within a large-scale FMCG. This role will play a key part in uncovering and documenting currently undefined business requirements relating to Azure Virtual Desktop (AVD), Zscaler, remote access services, OT/IoT connectivity, and secure access workflows. Working closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders, the successful candidate will help shape future-state solutions and ensure requirements are clearly defined, prioritised, and aligned to operational and security objectives. Key responsibilities: • Lead workshops, stakeholder interviews, and discovery sessions across corporate, retail, and OT environments • Gather, analyse, and document functional and non-functional requirements related to remote access, AVD, Zscaler, and secure connectivity • Map current-state and future-state processes, identifying gaps, risks, pain points, and undocumented dependencies • Produce high-quality documentation including BRDs, user stories, process maps, data flows, decision logs, and acceptance criteria • Work closely with technical and architecture teams to ensure requirements are feasible and aligned to solution design • Support solution option analysis, highlighting business impacts, dependencies, and risks • Capture retail and store-specific requirements including POS systems, handheld devices, IoT sensors, and operational workflows • Support OT remote access requirements including segmentation, secure device connectivity, and operational constraints • Ensure requirements traceability throughout delivery, testing, UAT, and operational handover • Act as the bridge between business and technical teams to ensure alignment and clear communication throughout the programme lifecycle Key skills & experience: • Proven Business Analyst experience within infrastructure, security, cloud, or remote access transformation programmes • Strong understanding of Azure Virtual Desktop (AVD), remote access workflows, application delivery, and user personas • Experience with Zscaler (ZIA/ZPA) or similar secure remote access technologies • Exposure to Operational Technology (OT) and IoT environments, including connectivity and security considerations • Experience working within retail or FMCG environments, ideally supporting store-based technology • Strong requirements gathering, process mapping, and stakeholder management skills • Experience producing user stories, acceptance criteria, and process documentation for engineering and delivery teams • Ability to translate technical concepts into clear business language • Strong analytical mindset with the ability to identify gaps, dependencies, and risks across complex environments • Understanding of identity, access management, and cloud security principles Desirable: • Experience with Active Directory, Entra ID, or hybrid identity environments • Knowledge of zero trust architecture, segmentation, and secure access models • Exposure to POS systems, handheld devices, and store technology platforms • Experience supporting UAT and validation activities • Familiarity with Agile delivery environments and sprint-based delivery models Details • £700 per day • Inside IR35 • Hybrid working • 3 days onsite in Paddington • Initial 3–6 month contract