Band 4, Secretary, Watford - BB2832

Responsible for informing services users of appointments, changes to appointments, cancellations, telephone or by letter, where appropriate. Negotiate agreements and co-operation from patients using tact at all times To be the first point of call for service users, using developed communication skills and liaising with others to ensure the best possible care The post holder will be expected to make judgements, without direct supervision, as to the importance/urgency of workload issues and will prioritise their own work accordingly. Using judgement and initiative to ensure the smooth running of the clinics, e.g. availability of notes; maintenance of up-to-date records, both electronic and paper-based. The post holder will be responsible for demonstrating/training any new or bank-agency staff employed regarding the operating systems within the office. The post holder will be expected to keep accurate and complete computerised/paper records consistent with legislation, policies and procedures. To undertake archiving of paper files on a regular basis. To input, process, manipulate and retrieve data/information in an accurate and timely manner, observing any deadlines as necessary and producing finished copy of a high standard. The post holder would carry out tasks in relation to audit/evaluation of services if required to do so. The post holder will be expected to manage their own workload. They will have the freedom to act within established parameters. To apply a degree of initiative and be expected to deal with matters independently on a daily basis. Please see JD attached for further information and responsibilities required Job description Job responsibilities Responsible for informing services users of appointments, changes to appointments, cancellations, telephone or by letter, where appropriate. Negotiate agreements and co-operation from patients using tact at all times To be the first point of call for service users, using developed communication skills and liaising with others to ensure the best possible care The post holder will be expected to make judgements, without direct supervision, as to the importance/urgency of workload issues and will prioritise their own work accordingly. Using judgement and initiative to ensure the smooth running of the clinics, e.g. availability of notes; maintenance of up-to-date records, both electronic and paper-based. The post holder will be responsible for demonstrating/training any new or bank-agency staff employed regarding the operating systems within the office. The post holder will be expected to keep accurate and complete computerised/paper records consistent with legislation, policies and procedures. To undertake archiving of paper files on a regular basis. To input, process, manipulate and retrieve data/information in an accurate and timely manner, observing any deadlines as necessary and producing finished copy of a high standard. The post holder would carry out tasks in relation to audit/evaluation of services if required to do so. The post holder will be expected to manage their own workload. They will have the freedom to act within established parameters. To apply a degree of initiative and be expected to deal with matters independently on a daily basis. Please see JD attached for further information and responsibilities required