BANK Hospice@Home Health Care Assistant

Overview of Responsibilities Within the home environment and as a Lone Worker, to: • Follow policies and guidelines as per Hospice at Home Handbook • Work in accordance with Lone Worker Policy • Recognise and report limitations of own professional competence/experience and personal living standards that may differ from those in receipt of care • Recognise the need and undertake any training identified via Line Management and/or annual appraisal • Be aware of risk to self and others under Health and Safety Regulations • Verbally report any accident or untoward incident as soon as possible followed by written report • Be aware of Out of Hours Procedures when seeking advice and/or support • Respect peoples personal choices for lifestyle and living arrangements • Work collaboratively and constructively in line with our vision, mission and strategy Communications • Establish and maintain effective communication with patients, relatives and carers as part of their receipt of End-of-Life Care • To be aware of the role of all personnel within the wider multi-disciplinary team including community staff, social services, hospital professionals, the specialist palliative care team and other agencies • Maintain regular professional contact with Community Services Manager and Hospice at Home Coordinator • To maintain good working relationship with other hospice staff • Establish and maintain communication with individuals and groups about difficult or complex matters Quality Standards • Ensure own actions promote quality • To cooperate with Great Oaks in establishing professional competence within the role and monitor standards of care achieved through audit and/or User feedback • To understand own role in the organisation and the Hospice at Home team • Work within the current clinical governance framework and follow appropriate policies and procedures/guidelines and protocols as designated by Great Oaks Hospice and CQC Customer Service • Effectively communicate in order to advise and provide information to patients, carers and their families • To be actively involved in promoting the Hospice at Home service to the community, primary health care teams, community hospitals and other potential patients and referrers • To maintain an awareness of the charitable status of the organisation and its reliance on donations and fund raising Service Development • Contribute to the implementation of services by making constructive suggestions as to how services and own/teamwork can be improved • Contribute effectively to evaluations of care e.g. Audits • Attend identified meetings which support the role of all team members • Actively engage in discussions about development of future services to patients, carers, bereaved carers and professional colleagues Equality and Diversity • Be aware that the Hospice at Home service is provided within the resources available to adults with malignant or non-malignant conditions wishing to be cared for at home within the context of End-of- Life Care regardless of gender, culture, age, ability • Challenge behaviour which infringes the rights of others • Recognise and actively seek/give advice about ethical dilemmas triggered by the nature of the patientscircumstances Healthcare • Contribute to the development of Hospice at Home • Ensure patient comfort is maintained at all times • To fulfil existing plan of care and document progress of patients • To liaise with Hospice at Home Coordinator and/or patients keyworker and any other relevant • practitioner such as Out of Hours GP/DN, funeral director etc. on behalf of patients and their carers Information • Responsible for accurate record keeping within the community notes and reporting to Hospice at Home Coordinator • Being able to use IT / Digital Platforms for delivery of service. • Ensure confidentiality and dignity is implemented at all times • Contribute to the distribution of pertinent information for patients, carers and professional colleagues • Actively engage in discussions about development of future services to patients, carers, bereaved carers and professional colleagues Job description Job responsibilities Overview of Responsibilities Within the home environment and as a Lone Worker, to: • Follow policies and guidelines as per Hospice at Home Handbook • Work in accordance with Lone Worker Policy • Recognise and report limitations of own professional competence/experience and personal living standards that may differ from those in receipt of care • Recognise the need and undertake any training identified via Line Management and/or annual appraisal • Be aware of risk to self and others under Health and Safety Regulations • Verbally report any accident or untoward incident as soon as possible followed by written report • Be aware of Out of Hours Procedures when seeking advice and/or support • Respect peoples personal choices for lifestyle and living arrangements • Work collaboratively and constructively in line with our vision, mission and strategy Communications • Establish and maintain effective communication with patients, relatives and carers as part of their receipt of End-of-Life Care • To be aware of the role of all personnel within the wider multi-disciplinary team including community staff, social services, hospital professionals, the specialist palliative care team and other agencies • Maintain regular professional contact with Community Services Manager and Hospice at Home Coordinator • To maintain good working relationship with other hospice staff • Establish and maintain communication with individuals and groups about difficult or complex matters Quality Standards • Ensure own actions promote quality • To cooperate with Great Oaks in establishing professional competence within the role and monitor standards of care achieved through audit and/or User feedback • To understand own role in the organisation and the Hospice at Home team • Work within the current clinical governance framework and follow appropriate policies and procedures/guidelines and protocols as designated by Great Oaks Hospice and CQC Customer Service • Effectively communicate in order to advise and provide information to patients, carers and their families • To be actively involved in promoting the Hospice at Home service to the community, primary health care teams, community hospitals and other potential patients and referrers • To maintain an awareness of the charitable status of the organisation and its reliance on donations and fund raising Service Development • Contribute to the implementation of services by making constructive suggestions as to how services and own/teamwork can be improved • Contribute effectively to evaluations of care e.g. Audits • Attend identified meetings which support the role of all team members • Actively engage in discussions about development of future services to patients, carers, bereaved carers and professional colleagues Equality and Diversity • Be aware that the Hospice at Home service is provided within the resources available to adults with malignant or non-malignant conditions wishing to be cared for at home within the context of End-of- Life Care regardless of gender, culture, age, ability • Challenge behaviour which infringes the rights of others • Recognise and actively seek/give advice about ethical dilemmas triggered by the nature of the patientscircumstances Healthcare • Contribute to the development of Hospice at Home • Ensure patient comfort is maintained at all times • To fulfil existing plan of care and document progress of patients • To liaise with Hospice at Home Coordinator and/or patients keyworker and any other relevant • practitioner such as Out of Hours GP/DN, funeral director etc. on behalf of patients and their carers Information • Responsible for accurate record keeping within the community notes and reporting to Hospice at Home Coordinator • Being able to use IT / Digital Platforms for delivery of service. • Ensure confidentiality and dignity is implemented at all times • Contribute to the distribution of pertinent information for patients, carers and professional colleagues • Actively engage in discussions about development of future services to patients, carers, bereaved carers and professional colleagues