Booking Clerk/Admin Assistant in Physiological Sciences - Band 2

Detailed job description and main responsibilities • To prioritise own workload to ensure safe and effective running of the administrative needs of the department • Book patients in line with the urgency of their appointment in line with Local and National booking rules • Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource. • To contact patients, gaining acceptance of booking with patient or their representative. • To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject. • To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately • Accurately maintain electronic and paper patient records • Maintain patient confidentiality at all times Job description Job responsibilities Detailed job description and main responsibilities • To prioritise own workload to ensure safe and effective running of the administrative needs of the department • Book patients in line with the urgency of their appointment in line with Local and National booking rules • Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource. • To contact patients, gaining acceptance of booking with patient or their representative. • To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject. • To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately • Accurately maintain electronic and paper patient records • Maintain patient confidentiality at all times