Booking Clerk

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust. • Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered • Helping to ensure that all teams work to agreed standards across the Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy • Will have a full understanding of Booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately • Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy • Effectively and efficiently answering calls from the emergency GP Direct line, facilitating a conference call with the GP and On Call Physician. Clearly documenting the information on the relevant system and then onward booking of a 1-4hour ambulance if required. • All administrative and clerical duties to support Access, Booking and Choice Job description Job responsibilities To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust. • Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered • Helping to ensure that all teams work to agreed standards across the Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy • Will have a full understanding of Booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately • Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy • Effectively and efficiently answering calls from the emergency GP Direct line, facilitating a conference call with the GP and On Call Physician. Clearly documenting the information on the relevant system and then onward booking of a 1-4hour ambulance if required. • All administrative and clerical duties to support Access, Booking and Choice