British Sign Language (BSL) Interpreter - Work from home

• Role: British Sign Language (BSL) Interpreters required! • Start date: July 2026 • Location: Work from home • Salary: £43.96 per hour • Bonus: Bonus up to 10% p/a • Operational hours: 8am - 10pm Monday to Sunday • Shifts: 16 hour shifts available - see below for set shift patterns available • Option 1 - Saturday and Sunday 8am - 4pm • Option 2 - Fully flexible Monday - Thursday between 11.30am - 3.45pm and Sunday 8am - 12.15pm • Qualifications required: • Level 6 NVQ Certificate in British Sign Language • Level 6 NVQ Diploma in Sign Language Interpreting • • • Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting • Support and model the company's mission and values • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping • Demonstrate the ability to adapt quickly to new and changing technologies • Multitask between interpreting effectively and utilizing calls • Participate in company sponsored training for Professional Development • Exhibit the ability to meet performance expectations with minimal supervision • Possess the ability to work effectively in a fast paced, dynamic environment • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language • Level 6 NVQ Diploma in Sign Language Interpreting • Technical knowledge for interpreting IT/Customer Support calls • Able to provide accurate interpreta tion • Good understanding of Deaf culture • Three to five years’ experience in interpreting ( working experience in a professional BSL interpretation support role ) ESSENTIAL COMPETENCIES • Empathy and Understanding : Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions • Clarity and Professionalism : Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. • Consistency and Reliability : Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. • Listening Skills : Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. • Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities • Follow-Up and Resolution : For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: • Perks at Work – Savings Discounts / Free Online Classes • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice • Critical Illness – up to £10,000 • Cycle to Work Scheme • Eyecare support voucher • Holiday Purchase Scheme • Length of Service Awards • Workplace Pension • Monthly Inspire Awards – For the best of the best • Refer-A-Friend earns up to £1,200 for you • Monthly Wellbeing Webinars • ...