Broking Quality & Standards Consultant

You'll play a key role in helping a growing commercial insurance broking team deliver high-quality advice and service. This isn't a heavy compliance role - it's about supporting your colleagues, sharing your expertise, and shaping best practice across the team. It's compliance with a 'small c' - making sure the team is following best practice and offering excellent service to clients, without heavy reporting, complaints management, or FCA/PRA oversight. What you'll do: • Review files across new business, renewals, and mid-term adjustments to maintain quality and consistency. • Provide practical feedback and coaching to help colleagues grow. • Identify trends and training needs to improve team performance. • Work with operational and technical colleagues to enhance processes. • Influence team culture and help raise standards across the business. What you'll bring: • Strong commercial insurance experience, ideally in broking or underwriting. • Experience in file reviews, quality assurance, or technical assurance. • Confidence in giving constructive feedback and coaching. • Analytical skills to spot trends and patterns. • Good communication and collaborative skills. What's in it for you: • Autonomy and responsibility to shape team performance. • Hybrid working (around 60% home-based). • Competitive pay up to £55,000 plus 10-15% bonus, pension, and 25 days' leave + bank holidays. • Supportive, growing team where your expertise is valued. • Work-life balance and wellbeing benefits. If you want to use your commercial insurance experience to make a real difference, support colleagues, and take on more responsibility, this role in Birmingham / West Midlands could be your next step.