Business Support Administrator

Why Join Nexian? • Competitive salary of £26,500–£30,000. • Hybrid working following successful completion of probation. • Full training and ongoing development. • The opportunity to grow your career alongside one of the Midlands’ fastest-growing Managed Service Providers. • Exposure to multiple areas of the business, including Sales, Finance, Contracts and Customer Operations. • A supportive, collaborative and friendly working environment where your contribution is recognised and valued. Launch Your Career with Nexian At Nexian, we’re passionate about helping organisations embrace technology with confidence. As one of the Midlands’ fastest-growing Managed Service Providers, we’re expanding our team and looking for an enthusiastic Business Support Administrator to join us. This is an excellent opportunity for someone looking to start or develop their career within a growing business. We aren’t simply looking for someone to carry out administrative tasks—we’re looking for someone who wants to learn, develop new skills and become an integral part of our business. As Nexian continues to grow, so do the opportunities for our people. We’re on an exciting journey of growth, creating new roles, expanding our teams and investing in our people. That means there will be genuine opportunities to develop your skills, take on new responsibilities and build a long-term career with us. Whether your ambitions lie in operations, customer success, finance, sales support, contracts or leadership, we’ll support you in reaching your potential. If you’re ambitious, enthusiastic and willing to learn, you’ll find plenty of opportunities to grow alongside the business. About the Role As our Business Support Administrator, you’ll become the link between our Sales, Finance and Contracts teams, ensuring customer orders are processed accurately and efficiently from quotation through to invoicing and contract administration. You’ll communicate with customers, suppliers and colleagues every day, helping to deliver the exceptional service that Nexian is known for. No two days are the same, and you’ll quickly become a trusted member of the team whose work genuinely makes a difference. Your Responsibilities • Process customer orders accurately and efficiently. • Liaise with the Sales team to ensure all order information is complete. • Work with the Finance team to ensure customer orders are correctly processed for invoicing and billing. • Support the Contracts team by ensuring customer agreements and records are maintained and updated accurately. • Maintain customer records and business documentation. • Communicate professionally with customers, suppliers and internal stakeholders. • Provide outstanding customer service by responding promptly and professionally to enquiries. • Help ensure customer orders progress smoothly from initial sale through to completion. • Identify and resolve administrative issues before they become problems. • Support other departments with general business administration where required. Who We’re Looking For We’re far more interested in your attitude than the number of years you’ve worked. You’ll be someone who: • Has a positive, enthusiastic attitude and a genuine desire to learn. • Wants to build a long-term career within a growing business. • Enjoys working in a fast-paced environment. • Has excellent verbal and written communication skills. • Is confident communicating with customers, suppliers and colleagues. • Is highly organised with excellent attention to detail. • Can prioritise multiple tasks effectively. • Takes pride in delivering exceptional customer service. • Works well independently and as part of a collaborative team. • Is confident using Microsoft Office applications, particularly Outlook, Word and Excel. Previous administration or customer service experience is beneficial but not essential. We’ll provide the training and support to help you succeed. Hybrid Working To help you learn the role, build relationships and gain a thorough understanding of our business, you’ll be based full-time in our Birmingham office during your probationary period. Once you’ve successfully completed probation and are fully established in the role, you’ll move to a hybrid working pattern, combining office and home working. Flexible Working We understand that talented people have different commitments outside of work. While this is a full-time role, we’re open to discussing flexible or reduced working hours for the right candidate. Whether you have childcare responsibilities, caring commitments or other circumstances that require flexibility, we’d encourage you to apply. We’ll always look to accommodate individual needs where we can, while ensuring we continue to provide the excellent service our customers expect. If you think you’d be a great fit for Nexian but require a flexible working pattern, we’d love to hear from you. What Your First Year Could Look Like This role is designed to grow with you. During your first year, you’ll have the opportunity to: • Learn how a successful and growing technology business operates. • Become a trusted member of our Operations team, supporting Sales, Finance and Contracts. • Build strong relationships with customers, suppliers and colleagues across the business. • Develop valuable commercial, operational and customer service skills. • Gain increasing responsibility and ownership as your confidence grows. • Build the foundations for future career opportunities within Nexian. We’re committed to recognising potential and promoting from within wherever possible. If you’re ambitious, willing to learn and prepared to put in the effort, we’ll support you every step of the way. Our Values – TEACH At Nexian, our values aren’t just words on a wall—they guide how we work, how we support one another and how we deliver for our customers every day. T – Teamwork We work collaboratively, avoid silos and listen to each other. E – Equality We encourage everyone to be their authentic selves and ensure all voices are heard. A – Accountability We own our responsibilities, invite feedback and continually seek to improve. C – Communication We communicate regularly, openly and freely. H – Honesty We are honest, lead with moral principles and encourage open feedback. If these values resonate with you, you’ll feel right at home at Nexian. Ready to Join Us? If you’re organised, motivated, enjoy working with people and want to build a career with a company that genuinely values its employees, we’d love to hear from you. Apply today and become part of the Nexian team. Pay: £25,420.00-£30,000.00 per year Benefits: • Company pension • Free parking • On-site parking • Work from home Work Location: Hybrid remote in Aston B6 5RQ