Call a Midwife Urgent Triage Line

This role will involve working in SECAmb EOC, alongside a range of other staff, including; call handlers, paramedics and nurses. Midwives will work closely with other midwives who are employed by other partnership Trusts, as one team. Midwives will receive calls from women, and birthing people, who have urgent maternity, or newborn related concerns. The service provides care from those who are over 16 weeks pregnant, until postnatal discharge. This includes the assessment of those who are in labour, and providing advice on coping techniques to remain at home, when clinically appropriate. This role will involve providing real time assessment of symptoms and, supported by guidelines, risk assess the situation to ensure safe and effective outcomes, this will sometimes mean facilitating referrals for face-to-face assessment, or seeking further support from specialist teams. All calls will be documented on the maternity EPR (Badgernet). Midwives will also work as part of the wider SECAmb team for maternity and neonatal calls, by providing side-by-side support to call handlers, and advice to paramedics and nurses as part of the Clinical Support Desk, and support to ambulance crews on scene. This involves providing support for cases across Surrey, Sussex and Kent. This role requires excellent IT skills, and the ability to type whilst talking. Midwives must be able to prioritise their workload, remain calm under pressure, and the ability to communicate clearly with a wide range of people. Calls are routinely audited for quality and safety, and user feedback is received via post-call survey. Midwives must have a positive attitude to constructive feedback and be proactive in ensuring learning is implemented into practice. There will be a responsibility to participate in multi-disciplinary training programmes, both at *your employing Trust* and role-specific training with other midwives on the team. In the unlikely event that SECAmb systems go down, the post holder would be expected to undertake the usual call handling role in *employing Trust hospital*. Job description Job responsibilities This role will involve working in SECAmb EOC, alongside a range of other staff, including; call handlers, paramedics and nurses. Midwives will work closely with other midwives who are employed by other partnership Trusts, as one team. Midwives will receive calls from women, and birthing people, who have urgent maternity, or newborn related concerns. The service provides care from those who are over 16 weeks pregnant, until postnatal discharge. This includes the assessment of those who are in labour, and providing advice on coping techniques to remain at home, when clinically appropriate. This role will involve providing real time assessment of symptoms and, supported by guidelines, risk assess the situation to ensure safe and effective outcomes, this will sometimes mean facilitating referrals for face-to-face assessment, or seeking further support from specialist teams. All calls will be documented on the maternity EPR (Badgernet). Midwives will also work as part of the wider SECAmb team for maternity and neonatal calls, by providing side-by-side support to call handlers, and advice to paramedics and nurses as part of the Clinical Support Desk, and support to ambulance crews on scene. This involves providing support for cases across Surrey, Sussex and Kent. This role requires excellent IT skills, and the ability to type whilst talking. Midwives must be able to prioritise their workload, remain calm under pressure, and the ability to communicate clearly with a wide range of people. Calls are routinely audited for quality and safety, and user feedback is received via post-call survey. Midwives must have a positive attitude to constructive feedback and be proactive in ensuring learning is implemented into practice. There will be a responsibility to participate in multi-disciplinary training programmes, both at *your employing Trust* and role-specific training with other midwives on the team. In the unlikely event that SECAmb systems go down, the post holder would be expected to undertake the usual call handling role in *employing Trust hospital*.