Care Coordination Programme Manager

Job Purpose The Programme Manager will provide day-to-day leadership and coordination for the Urgent Care Coordination programme, a 12-month initiative focused on strengthening urgent care coordination across Bristol, North Somerset and South Gloucestershire (BNSSG). Working with Clinical Directors, system partners and frontline teams, the postholder will help turn agreed priorities into practical delivery, supporting clearer pathways, improved service coordination and stronger alternatives to hospital admission. Key responsibilities Overall, lead the enactment of the Care Co work approved by the Urgent and Emergency Care Operational Delivery Group and System Executive Group. • Work closely with the Clinical Directors to own and maintain the programme plan, risk register, and workstream tracker • Lead the development of pathway maps and a live, detailed, maintained service directory across BNSSG providers • Support the re-orientation of Urgent Care Co-ordination options to the front-door and support alternatives to hospital admissions • Support development of a business case and options appraisal for a future integrated Urgent Care Coordination function • Develop and maintain the patient and public involvement (PPI) mechanism, ensuring lived-experience input is built into the programme • Produce monthly Programme Board reports • Communicate with system partners and frontline staff to progress workstreams • Co-create and work alongside a multi-agency Advisory Group, reporting to the BNSSG Urgent and Emergency Care Operational Delivery Group • Maintain connection with applicable parallel system transformation programmes, including the BNSSG Intermediate Care Programme • Undertake any other duties that emerge as the programme develops and that are appropriate to the role. Line management responsibility Y/N N Responsible to Director of Planning and Improvement Budget Holder Y PERSON SPECIFICATION QUALIFICATIONS AND EXPERIENCE Essential A recognised project management qualification (e.g., PRINCE2, AgilePM, APM) Significant experience in managing complex projects from initiation to closure Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners Strong track record in risk management, resource planning, and performance monitoring Experience using project management software and tools Experience of working within the NHS or a similarly complex health and care environment Desirable Experience in budget management and financial reporting Experience in engaging patients and the public PERSONAL QUALITIES, SKILLS AND ATTRIBUTES Ability to identify issues early and develop effective solutions quickly. Confident in making informed decisions and taking ownership of outcomes. Able to interpret data and metrics to inform decisions and improve project outcomes. Ability to work well with others, to promote teamwork, and foster a positive working environment Ability to articulate and advocate the value of collaborative working Positive and proactive attitude towards innovation and change Strong communication and stakeholder management skills Capable of working autonomously with minimal supervision Excellent diplomacy and persuasive skills, including an understanding of the motivations and pressures faced by NHS and related staff, patients and their significant others Ability to present concise and considered information Resilient, adaptable, and skilled at navigating complex change Ability to use judgement to solve complex problems Strong organisational skills and confident in delegating effectively Demonstrable understanding and commitment to equality, diversity and inclusion Excellent oral and written communication skills, interpersonal skills, relationship building skills Ability to provide consistent, proportionate line management (should it be required) Ability to understand complex NHS agendas and relationships Ability to coach and challenge others in a supportive and constructive way Skilled in developing consensus where there are strongly held differing views providing judgement where advice expert opinion differs Able to work effectively within diverse groups and teams Job description Job responsibilities Job Purpose The Programme Manager will provide day-to-day leadership and coordination for the Urgent Care Coordination programme, a 12-month initiative focused on strengthening urgent care coordination across Bristol, North Somerset and South Gloucestershire (BNSSG). Working with Clinical Directors, system partners and frontline teams, the postholder will help turn agreed priorities into practical delivery, supporting clearer pathways, improved service coordination and stronger alternatives to hospital admission. Key responsibilities Overall, lead the enactment of the Care Co work approved by the Urgent and Emergency Care Operational Delivery Group and System Executive Group. • Work closely with the Clinical Directors to own and maintain the programme plan, risk register, and workstream tracker • Lead the development of pathway maps and a live, detailed, maintained service directory across BNSSG providers • Support the re-orientation of Urgent Care Co-ordination options to the front-door and support alternatives to hospital admissions • Support development of a business case and options appraisal for a future integrated Urgent Care Coordination function • Develop and maintain the patient and public involvement (PPI) mechanism, ensuring lived-experience input is built into the programme • Produce monthly Programme Board reports • Communicate with system partners and frontline staff to progress workstreams • Co-create and work alongside a multi-agency Advisory Group, reporting to the BNSSG Urgent and Emergency Care Operational Delivery Group • Maintain connection with applicable parallel system transformation programmes, including the BNSSG Intermediate Care Programme • Undertake any other duties that emerge as the programme develops and that are appropriate to the role. Line management responsibility Y/N N Responsible to Director of Planning and Improvement Budget Holder Y PERSON SPECIFICATION QUALIFICATIONS AND EXPERIENCE Essential A recognised project management qualification (e.g., PRINCE2, AgilePM, APM) Significant experience in managing complex projects from initiation to closure Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners Strong track record in risk management, resource planning, and performance monitoring Experience using project management software and tools Experience of working within the NHS or a similarly complex health and care environment Desirable Experience in budget management and financial reporting Experience in engaging patients and the public PERSONAL QUALITIES, SKILLS AND ATTRIBUTES Ability to identify issues early and develop effective solutions quickly. Confident in making informed decisions and taking ownership of outcomes. Able to interpret data and metrics to inform decisions and improve project outcomes. Ability to work well with others, to promote teamwork, and foster a positive working environment Ability to articulate and advocate the value of collaborative working Positive and proactive attitude towards innovation and change Strong communication and stakeholder management skills Capable of working autonomously with minimal supervision Excellent diplomacy and persuasive skills, including an understanding of the motivations and pressures faced by NHS and related staff, patients and their significant others Ability to present concise and considered information Resilient, adaptable, and skilled at navigating complex change Ability to use judgement to solve complex problems Strong organisational skills and confident in delegating effectively Demonstrable understanding and commitment to equality, diversity and inclusion Excellent oral and written communication skills, interpersonal skills, relationship building skills Ability to provide consistent, proportionate line management (should it be required) Ability to understand complex NHS agendas and relationships Ability to coach and challenge others in a supportive and constructive way Skilled in developing consensus where there are strongly held differing views providing judgement where advice expert opinion differs Able to work effectively within diverse groups and teams