Care Navigator

• Effectively signpost patients to the appropriate healthcare professional, including external agencies such as Pharmacy First or 111 • Receive and resolve telephone enquiries, or transfer as appropriate • Process personal, telephone and e-requests for appointments, amendments or cancellations • Action incoming emails and correspondence as necessary • Accurately detail information on patients records within the clinical system • Support the management of repeat prescriptions, by ensuring they are processed accurately and efficiently • Liaise between patients, team members and external agencies as necessary • Photocopy documentation as required • Completing opening and closing procedures if required • Provide support to the team and managers by undertaking additional hours in the absence of colleagues (for example due to holiday or sickness) where possible • Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the relevant colleague • Manage all queries in an efficient manner • Be an integral part of the general practice team • Act as a chaperone as required • Support in the delivery of enhanced services and other service requirements • Maintain a clean, tidy, effective working area at all times • Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures Job description Job responsibilities • Effectively signpost patients to the appropriate healthcare professional, including external agencies such as Pharmacy First or 111 • Receive and resolve telephone enquiries, or transfer as appropriate • Process personal, telephone and e-requests for appointments, amendments or cancellations • Action incoming emails and correspondence as necessary • Accurately detail information on patients records within the clinical system • Support the management of repeat prescriptions, by ensuring they are processed accurately and efficiently • Liaise between patients, team members and external agencies as necessary • Photocopy documentation as required • Completing opening and closing procedures if required • Provide support to the team and managers by undertaking additional hours in the absence of colleagues (for example due to holiday or sickness) where possible • Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the relevant colleague • Manage all queries in an efficient manner • Be an integral part of the general practice team • Act as a chaperone as required • Support in the delivery of enhanced services and other service requirements • Maintain a clean, tidy, effective working area at all times • Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures