Care Navigator with Receptionist support

• Act as the first point of contact for patients seeking advice or appointments. • Signpost patients to the most appropriate healthcare professional or service based on their needs. • Help patients access community, NHS, and support services. • Provide information about health services, clinics, and referral pathways. • Support patients with non-clinical queries and ensure they understand the next steps in their care. • Follow practice protocols to identify urgent or emergency situations and direct patients appropriately. • Assist patients who may have additional needs, such as language barriers, disabilities, or long-term conditions. Job description Job responsibilities • Act as the first point of contact for patients seeking advice or appointments. • Signpost patients to the most appropriate healthcare professional or service based on their needs. • Help patients access community, NHS, and support services. • Provide information about health services, clinics, and referral pathways. • Support patients with non-clinical queries and ensure they understand the next steps in their care. • Follow practice protocols to identify urgent or emergency situations and direct patients appropriately. • Assist patients who may have additional needs, such as language barriers, disabilities, or long-term conditions.