Catering Assistant

To support and assist the Food Services Supervisor and Food Service Manager in the provision of a highly professional catering service at University Hospital North Durham and to ensure that high quality standards are met at all times To follow the policies and procedures laid down by the catering services in the day to day operational management of food service and to ensure a high quality and cost effective service To ensure that food safety and allergen regulations are adhered to at all times. Provide and maintain a highly customer focused service to all users Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient catering. Work in a safe manner so that no other persons are put at risk whilst completing the required duties. Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients. Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events. Job description Job responsibilities To support and assist the Food Services Supervisor and Food Service Manager in the provision of a highly professional catering service at University Hospital North Durham and to ensure that high quality standards are met at all times To follow the policies and procedures laid down by the catering services in the day to day operational management of food service and to ensure a high quality and cost effective service To ensure that food safety and allergen regulations are adhered to at all times. Provide and maintain a highly customer focused service to all users Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient catering. Work in a safe manner so that no other persons are put at risk whilst completing the required duties. Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients. Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.