Catering Retail Manager

As Catering Retail Manager, you will provide strategic and operational leadership for the retail catering services, ensuring high-quality, customer-focused outlets that meet the needs of patients, staff and visitors. You will lead the development of the retail offer, driving commercial growth, service innovation and continuous improvement while supporting SCL strategic objectives and sustainability ambitions. You will oversee the day-to-day management of retail catering outlets, ensuring services are delivered safely, efficiently and within budget. You will be responsible for financial performance, stock management, procurement, merchandising, workforce planning and the effective use of resources to maximise income and deliver value for money without compromising quality or customer experience. As a visible and inclusive leader, you will motivate, develop and support your teams, fostering a culture of excellent customer service, accountability and continuous improvement. You will build strong relationships with internal and external stakeholders and ensure compliance with food safety, Health and Safety, infection prevention and Trust policies through effective governance, risk management and audit processes. Using performance data, customer feedback and market trends, you will identify opportunities to improve services, introduce new initiatives, increase efficiency and reduce waste, ensuring retail catering remains responsive, sustainable and commercially successful. Job description Job responsibilities As Catering Retail Manager, you will provide strategic and operational leadership for the retail catering services, ensuring high-quality, customer-focused outlets that meet the needs of patients, staff and visitors. You will lead the development of the retail offer, driving commercial growth, service innovation and continuous improvement while supporting SCL strategic objectives and sustainability ambitions. You will oversee the day-to-day management of retail catering outlets, ensuring services are delivered safely, efficiently and within budget. You will be responsible for financial performance, stock management, procurement, merchandising, workforce planning and the effective use of resources to maximise income and deliver value for money without compromising quality or customer experience. As a visible and inclusive leader, you will motivate, develop and support your teams, fostering a culture of excellent customer service, accountability and continuous improvement. You will build strong relationships with internal and external stakeholders and ensure compliance with food safety, Health and Safety, infection prevention and Trust policies through effective governance, risk management and audit processes. Using performance data, customer feedback and market trends, you will identify opportunities to improve services, introduce new initiatives, increase efficiency and reduce waste, ensuring retail catering remains responsive, sustainable and commercially successful.