Centralised Outpatient Receptionist

To welcome patients, carers and visitors to various specialty appointments within the Trust. To be polite and friendly, dealing with queries in an efficient and timely manner. To ensure patient information is kept confidential and not shared with others. To respond to queries from patients, carers and visitors. To maintain a safe environment for patients and staff, raising concerns promptly if there are any safety or wellbeing issues. To keep patients informed if the clinics are overrunning. To liaise with and alert a clinician in the event of a patient becoming unwell and requiring prompt/immediate attention. To oversee patients awaiting transport, and liaise with the transport department in relation to patients still waiting. To hand over the care of patients awaiting transport at the end of the working day to the appropriate team ie, Discharge Lounge or Nurse in Charge. To take and action internal calls on the reception desk. To assist in quieter times with the packing and posting of letters to patients. To follow and adhere to Trust Quick Reference Guides (QRG) or Standard Operating Procedure (SOP) guidelines. To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day. Job description Job responsibilities To welcome patients, carers and visitors to various specialty appointments within the Trust. To be polite and friendly, dealing with queries in an efficient and timely manner. To ensure patient information is kept confidential and not shared with others. To respond to queries from patients, carers and visitors. To maintain a safe environment for patients and staff, raising concerns promptly if there are any safety or wellbeing issues. To keep patients informed if the clinics are overrunning. To liaise with and alert a clinician in the event of a patient becoming unwell and requiring prompt/immediate attention. To oversee patients awaiting transport, and liaise with the transport department in relation to patients still waiting. To hand over the care of patients awaiting transport at the end of the working day to the appropriate team ie, Discharge Lounge or Nurse in Charge. To take and action internal calls on the reception desk. To assist in quieter times with the packing and posting of letters to patients. To follow and adhere to Trust Quick Reference Guides (QRG) or Standard Operating Procedure (SOP) guidelines. To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day.