Chief Operating Officer

- End-to-end operational leadership across 12 NHS practice sites - CQC compliance and integrated operational governance - Senior management and site leadership team development - Digital transformation programmes - telephony, patient access, AI-enabled triage (SystmConnect), patient communication - Workforce planning, including ARRS and multi-disciplinary teams - Board-level reporting, risk management, and operational assurance - Stakeholder relationships with the ICB, PCNs, NHSE, and CQC Job description Job responsibilities - End-to-end operational leadership across 12 NHS practice sites - CQC compliance and integrated operational governance - Senior management and site leadership team development - Digital transformation programmes - telephony, patient access, AI-enabled triage (SystmConnect), patient communication - Workforce planning, including ARRS and multi-disciplinary teams - Board-level reporting, risk management, and operational assurance - Stakeholder relationships with the ICB, PCNs, NHSE, and CQC