Claims Assistant

Join our innovative team in an exciting new office space near Temple Meads Railway Station! Our Team Great American Europe Limited (part of the Great American Insurance International Division) prides itself on the people it employs. We fully understand that people are a key resource and with that, will help us grow and continue to be a successful company. Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment? What We Offer Our Great American Europe team has been located in Bristol for over 25 years, however, our newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace – it’s a place where ideas thrive and people flourish. Here’s what you can look forward to: • The chance to work in a modern, inspiring environment that’s just a stone’s throw from Temple Meads Station • An outstanding workplace designed for you • Subsidised cafeteria • A competitive salary and benefits package • A supportive and inclusive team culture • Secure bike & scooter storage • Showers & Drying Room – Perfect for those who bike or run to work • Games Room – Take a break, recharge, and connect with colleagues Required Competencies: • Attention to detail & data accuracy • Organisation & time management • Clear communication skills • Customer-focused approach • Process & procedure adherence • Basic claims knowledge • Problem solving & escalation awareness • Systems/IT proficiency • Team collaboration • Regulatory awareness & integrity Key Responsibilities: • Provide administrative support across the claims lifecycle • Accurately log and update claims data in relevant systems • Manage documentation, correspondence, and claim files • Support claims handlers with task tracking and diary management • Liaise with customers, brokers, and suppliers for information gathering • Process invoices, payments, and routine claim transactions • Monitor inboxes and allocate queries to appropriate handlers • Ensure compliance with procedures, SLAs, and regulatory requirements • Identify and escalate issues or exceptions as required • Maintain organised and auditable records across all claims activity Knowledge Required • Basic awareness of insurance and what a claim is • Understanding of simple claims processes and tasks • Familiarity with internal procedures and guidelines • Basic awareness of customer service expectations • Understanding of data protection and handling sensitive information • Basic knowledge of systems (e.g. claims system, Excel, email) • Awareness of team SLAs and service standards Our commitment to Diversity, Equity and Inclusion At Great American, we are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. We are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables our ongoing success. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best. Respect for Others – making all feel welcomed and included forms part of our Company Values and when you join us you’ll find a welcoming and open workplace where everyone’s voice is heard and supported. Job Type: Full-time Pay: £27,120.00 per year Benefits: • Company events • Company pension • Health & wellbeing programme • Life insurance • Work from home Ability to commute/relocate: • Bristol BS1 6DZ: reliably commute or plan to relocate before starting work (required) Experience: • Database administration: 1 year (preferred) Licence/Certification: • UK Right to Work (required) Work Location: Hybrid remote in Bristol BS1 6DZ