Claims Handler

Claims Handler - Insurance Central Bristol | Hybrid (3 office / 2 home) £26,000 + up to 20% bonus + benefits Full-time | Mon–Fri (35 hours, flexibility between 8am–6pm) The Role We’re seeking an experienced Claims Handler to join a well-established insurance team in Bristol. You’ll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies. This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment. Key Responsibilities • Manage insurance claims from initial notification through to settlement • Assess claims and make decisions in line with policy terms and FCA guidelines • Communicate with customers throughout the claims process, providing clear updates • Handle queries and complaints through to resolution • Maintain accurate and detailed case records • Ensure compliance with regulatory and data protection requirements What We’re Looking For • Previous experience in a claims handling or claims assessor role (essential) • Strong understanding of insurance claims processes • Excellent attention to detail and accuracy • Confident communication skills (written and verbal) • Ability to manage workload and prioritise effectively • Strong decision-making skills and a customer-focused approach Benefits • Hybrid working (3 days office / 2 days remote) • 25 days holiday + Bank Holidays + birthday off • Discretionary bonus up to 20% • Contributory pension (up to 12%) • Private medical insurance (post-probation) • Discounts across retail, fitness, and lifestyle • Regular company social events Please click on apply.