Claims Manager

An experienced Property Claims Handler with Management experience is required to join a nationwide UK Property and Repair Practice working within the Insurance Claims Industry handling both Domestic and Commercial Property damage claims. • This is an exciting opportunity to join a small but very passionate team who pride themselves in providing a quality service. • They have an exceptional reputation within the Property Repair Sector by valuing their long-standing client relationships as well as developing new. Key responsibilities: • Working closely with Directors, Surveyors, and the back-office team • Overseeing the day-to-day workflow of Claims by allocating and delegating keeping the right balance to enable the office and the claims process to run smoothly • Provide support to the Claims Handlers and Surveyors, helping with queries, enquiries and providing guidance as and when required • Liaise with all relevant parties including contractors, Insurers/Brokers and policyholders • Help and support the team during surge times, holidays etc managing your own claims, as and when required • Recognise when help is required, team members wanting support or additional training is needed • Manage any complaints and seek to resolve any issues as quickly as possible and seek a speedy resolution About you: • Have the ability to manage/oversee a team • Experienced in handling your own caseload of Property claims and have and understanding of the Property Repair Claims cycle through to settlement • Be comfortable liaising with contractors/Surveyors and point people in the right direction as required • Experience of overseeing claims workloads with the ability to delegate and allocate proportionally • Be able to recognise if team members require extra support as well as being happy to help out if needed to enable to the claims process to run smoothly and effectively • Exceptional communication skills, verbal, face to face and written • Be comfortable working in an office environment Monday to Friday – either full-time or part-time