Claims & Service Adviser

Claims & Service Adviser Shoeburyness, Essex (Office Based) | Full Time Monday to Friday 37.5 hours | Immediate Start Upto £28,000PA One to One Personnel is recruiting on behalf of a well established and innovative insurance provider seeking a Claims & Service Adviser to join their growing team. This is a fantastic opportunity to work across a variety of insurance products, handling claims, customer service, sales support, and complaints management. If you're looking for a role that offers ownership, variety, and the chance to make a real impact, we'd love to hear from you. What You'll Be Doing • Managing gadget, mobile phone, travel insurance and ticket protection claims • Supporting customers with policy queries, renewals, cancellations, and payments • Handling customer complaints professionally and efficiently • Liaising with underwriters, repair partners, finance teams, and other internal departments • Taking ownership of cases from start to finish to ensure excellent customer outcomes What We're Looking For • Previous claims handling or customer service experience within a regulated insurance environment • Excellent communication skills, both written and verbal • Strong attention to detail and organisational skills • Positive, proactive, and customer focused approach • Ability to manage multiple tasks in a fast paced environment • Good Microsoft Word and Excel skills Desirable Experience • Complaint handling experience • Fraud investigation knowledge • Additional language skills Why Apply? • Join a forward thinking and growing organisation • Varied role with genuine responsibility • Friendly and collaborative working environment • Opportunity to contribute ideas and improve processes • Immediate start available If you have the relevant skills for this role, please contact One to One Personnel on or email Julie or Aimee at or . This vacancy is being advertised by One to One Personnel on behalf of our client. Company details will be disclosed during the recruitment process.