Clerical Officer - Radiology Booking Services

Duties will include, but not be limited to: • Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors. • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic. • Constructively manage barriers to effective communication. • Maintain confidentiality at all times as required by legislation and Trust Policies. • Respond to external and internal queries from staff, patients and others and refer on to the appropriate person. • Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic. • Perform an ambassadorial role, representing the Trust at a front of house reception service acting in a professional, courteous and customer-focused manner at all times. • Organise incoming and outgoing post, referring enquires to appropriate person as necessary. • Type letters or other correspondence. • File reports and results. • Ensure any changes to patient demographic details are updated immediately on the Trust computer systems. • Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately. • Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. • Escalate any major issues to the Supervisor/Manager as appropriate. Job description Job responsibilities Duties will include, but not be limited to: • Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors. • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic. • Constructively manage barriers to effective communication. • Maintain confidentiality at all times as required by legislation and Trust Policies. • Respond to external and internal queries from staff, patients and others and refer on to the appropriate person. • Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic. • Perform an ambassadorial role, representing the Trust at a front of house reception service acting in a professional, courteous and customer-focused manner at all times. • Organise incoming and outgoing post, referring enquires to appropriate person as necessary. • Type letters or other correspondence. • File reports and results. • Ensure any changes to patient demographic details are updated immediately on the Trust computer systems. • Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately. • Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. • Escalate any major issues to the Supervisor/Manager as appropriate.