Clerical Officer/Receptionist

Please read the attached Job Description and Person Specification. • Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance. • Casenotes may need to be retrieved from within the department. • patients to be greeted in accordance with Customer Service protocol an d arrival time entered onto LE2.2/Other Trust systems, ensuring sensitivity is applied • Any special needs/translation to be accommodated • Direct patient to correct waiting area • Enter time patient leaves clinic, RTT status and clinic outcome e.g. discharged, further appointment • Complete all coding for Treatment clinics • Follow Trust DNA Policy in respect of any patient failing to attend clinic, ensuring standard letters are sent where appropriate and that the information in entered on LE2.2/other systems • Receive and respond to booking requests ina sensitive manner for patients who are undergoing palliative care • arrange face to face follow up appointments at request of clinic staff taking care to record specific instructions • Make appointment bookings/cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems including actionaing all elements of the booking tab. Inform patients of any appointments/changes ensuring appointments are agreed with the patient over the telephone. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to thegov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk) Job description Job responsibilities Please read the attached Job Description and Person Specification. • Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance. • Casenotes may need to be retrieved from within the department. • patients to be greeted in accordance with Customer Service protocol an d arrival time entered onto LE2.2/Other Trust systems, ensuring sensitivity is applied • Any special needs/translation to be accommodated • Direct patient to correct waiting area • Enter time patient leaves clinic, RTT status and clinic outcome e.g. discharged, further appointment • Complete all coding for Treatment clinics • Follow Trust DNA Policy in respect of any patient failing to attend clinic, ensuring standard letters are sent where appropriate and that the information in entered on LE2.2/other systems • Receive and respond to booking requests ina sensitive manner for patients who are undergoing palliative care • arrange face to face follow up appointments at request of clinic staff taking care to record specific instructions • Make appointment bookings/cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems including actionaing all elements of the booking tab. Inform patients of any appointments/changes ensuring appointments are agreed with the patient over the telephone. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to thegov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)