Clerical Worker

• To deliver a high quality comprehensive administration service to the team whilst prioritising a busy workload and meeting deadlines • To liaise with other professional bodies and organisations as appropriate • To respond to incoming calls and deal with enquiries ensuring appropriate action is taken and messages are accurately passed to the relevant staff members. • To deal confidentially and sensitively with telephone calls and face to face contact from clients and others • To deal with incoming mail on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent matters are brought to the attention of the appropriate member of staff • Ability to maintain accurate and clear records regarding referrals, waiting lists, records of appointments both written and computerised • Use a range of IT packages including Word and Excel, Internet and Email, EMIS and Malinko • Log referrals onto EMIS and Malinko • Ability to deal with occasional distressing situations • To be able to work unsupervised and respond to situations which may arise requiring autonomous advice and decision making • Undertake any training for the development of this post in conjunction with your own personal development Job description Job responsibilities • To deliver a high quality comprehensive administration service to the team whilst prioritising a busy workload and meeting deadlines • To liaise with other professional bodies and organisations as appropriate • To respond to incoming calls and deal with enquiries ensuring appropriate action is taken and messages are accurately passed to the relevant staff members. • To deal confidentially and sensitively with telephone calls and face to face contact from clients and others • To deal with incoming mail on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent matters are brought to the attention of the appropriate member of staff • Ability to maintain accurate and clear records regarding referrals, waiting lists, records of appointments both written and computerised • Use a range of IT packages including Word and Excel, Internet and Email, EMIS and Malinko • Log referrals onto EMIS and Malinko • Ability to deal with occasional distressing situations • To be able to work unsupervised and respond to situations which may arise requiring autonomous advice and decision making • Undertake any training for the development of this post in conjunction with your own personal development