Client Service Executive

Client Service Executive Location: Northampton Job Type: Full-Time Salary: £30,000 per annum Our client, a well-established and rapidly growing construction organisation, is seeking a proactive and customer-focused Client Service Executive to join its team in Northampton. This role offers an excellent opportunity for an organised and ambitious individual looking to develop a long-term career within a dynamic and fast-paced business. Key Responsibilities • Managing day-to-day email correspondence and ensuring timely, professional responses. • Handling inbound calls from new and existing clients. • Responding to general enquiries and resolving client queries. • Conducting follow-up communications to maintain strong client relationships. • Preparing accurate quotations based on client requirements. • Booking projects and maintaining accurate project records. • Coordinating internal tasks to support the smooth delivery of services. • Providing administrative support to wider internal teams. • Maintaining detailed records of client communications and project information. • Gathering client feedback and identifying opportunities for service improvements and upselling. • Developing a strong understanding of the company's service offering. • Handling warm inbound leads and converting enquiries into paying clients. • Contributing ideas to improve systems, processes, and operational efficiency. • Assisting with marketing initiatives, including company brand videos and content creation. • Supporting the wider business with additional ad hoc tasks as required. The Ideal Candidate • Excellent verbal and written communication skills. • Strong organisational and time-management abilities. • Exceptional attention to detail and accuracy. • A proactive and solution-focused mindset. • Strong customer service and relationship-building skills. • Confidence using Microsoft Office and other business systems. • A willingness to learn and contribute new ideas. • A positive, professional, and team-oriented attitude. Benefits Include • 20 days annual leave plus bank holidays. • An additional day off for your birthday. • Increased annual leave entitlement after two years' service. • Company pension scheme. • Private healthcare and death-in-service cover after qualifying service or promotion to a senior role. • Ongoing training, support, and career development opportunities. Apply now to discuss with Gabriella Saunders from ACS Staffing Solutions!