Client Service Manager

A fantastic opportunity has arisen for an experience Client Service Manager within a leading independent provider of commercial finance. The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income. Key Responsibilities: • Manage a designated portfolio of clients. • Maintain a full working knowledge of all clients. • Ensure excellent levels of service are delivered so client satisfaction levels remain high. • Ensure no client terminates on the grounds of poor service. • Minimise third party complaints. • Be the clients first point of contact for any payment requests, queries and ledger updates. • Monitor and process client payments through the operating system within your agreed personal mandate level. • Supply cover for the Credit Control team during staff absences. Key Requirements: • Excellent attention to detail. • Excellent communications skills, both written and verbal. • Ability to build and maintain strong working relationships, both internally and externally. • Microsoft Office (Outlook, Word, Excel). • Administration, planning and organising skills with good time management. • Prior experience in invoice finance would be beneficial, but is not essential. In return the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.