Client Services Lead

Job Title: Senior Account Director Job Type: Permanent, full-time Location: Bristol (Hybrid 2 days in-office) Salary: £60,000–£70,000 We’re working with a growing content agency in Bristol with ambitious plans. It’s a small, close knit team where you won’t get lost in layers of process or red tape, you’ll be listened to and be able to make a genuine impact on both the work and the direction of the business. This is a role where you’ll work as a true extension of your clients’ teams. If you enjoy building proper partnerships, influencing strategy, and taking ownership of commercial outcomes, this could be a great role for you. They’re now looking for a Senior Account Director to join the team, taking the lead on multiple key client relationships and playing a central role in shaping and delivering high-quality digital and content work. You’ll be joining a collaborative environment where people back each other, ideas are valued, and there’s real opportunity to grow with the business. The agency also offers market leading benefits and a genuine work life balance. What you’ll be doing Own and lead senior client relationships, acting as a strategic partner and key point of contact across a portfolio of accounts Set the overall direction for accounts, ensuring digital and content strategies are aligned with client goals and delivering meaningful results Oversee account performance, taking responsibility for quality of work, delivery, and commercial outcomes Manage account budgets, track profitability, and ensure accounts deliver financial success Drive account growth by identifying new opportunities and leading their development Support new business pitches and proposals, helping to win and onboard new clients Lead, support, and develop the account team, setting standards, processes, and best practice to create a strong, collaborative environment Bring fresh ideas, insights, and thought leadership to both clients and the internal team The experience you’ll need A strong track record in agency account management, ideally at Senior Account Director level Confidence working with senior stakeholders and leading multiple client relationships A deep understanding of digital channels and content strategy. How to apply Hit Apply Now. We welcome candidates from all backgrounds, we’re committed to creating an inclusive workplace where everyone can thrive. All applications will be acknowledged, and we aim to respond to every applicant within 7 days, ensuring a swift and respectful recruitment process.