Client Services Representative - Derivatives Clearing Services - HSBC

Client Service Representative – Derivatives Clearing Services (DCS) London / Hybrid Contract until end of 2026 £716.24 per day (Umbrella) An exciting contract opportunity has arisen for a Client Service Representative to join HSBC’s Derivatives Clearing Services (DCS) team. This role offers a strong blend of client-facing engagement and operational delivery within a highly regarded global clearing function. The Role You will act as a key point of contact for clients, supporting both Listed Derivatives and OTC Cleared products, while also managing critical post-trade processes. This role is ideal for someone who combines strong derivatives knowledge with experience across operations and client services. Key Responsibilities • Act as the primary contact for European clients, managing day-to-day queries end-to-end • Deliver a high standard of client service via verbal and written communication • Support cash and collateral movements, including margin calls and FX processing • Perform operational tasks including trade/system booking and reconciliation • Manage and resolve post-trade client queries across the clearing lifecycle • Provide platform demonstrations and guidance on post-trade client interfaces • Support contract expiry and maturity processes • Participate in client calls, reviews, and relationship development activities • Identify opportunities to improve processes and client experience • Ensure adherence to risk, control, and regulatory frameworks Key Requirements • Strong understanding of derivatives products, particularly Futures and Options • Previous experience within an operations / back-office environment • Proven client-facing experience within financial services • Experience across post-trade processes, including booking and reconciliations • Ability to balance client interaction and operational workload effectively • Strong attention to detail with a focus on risk and controls • Excellent communication and stakeholder management skills Desirable Skills • Additional language skills (preferred) • Experience within clearing services or post-trade environments • Knowledge of cash and collateral management • Familiarity with CCPs, exchanges, and regulatory frameworks