Clinic Coordinator

Join our Outpatient Booking Centre and play a key role in delivering a smooth, efficient and patientfocused outpatient service. You will manage the full or partial booking process for allocated specialties, ensuring appointments are scheduled in line with local, regional and national access targets, including RTT. Customer Service • Handle incoming and outgoing calls professionally, providing clear information and support. • Ensure patient enquiries are resolved promptly and sensitively, including cancellations, rescheduling and general nonclinical advice. • Support distressed or worried patients with compassion, including those awaiting urgent or cancerrelated appointments. • Escalate complex or distressed callers appropriately and signpost patients to PALS when needed. • Liaise with patients, carers, GPs and other healthcare professionals to ensure accurate communication. Waiting List & Appointment Management • Book patients in line with the Trusts Waiting List Policy and maximise clinic utilisation. • Manage clinic templates, making adjustments for leave, sickness or changes in capacity. • Maintain and update the Patient Tracking List (PTL), ensuring all bookings meet required deadlines and access targets. • Generate and send partialbooking letters and escalate capacity concerns to the Clinic Coordinator Manager. • Prioritise bookings based on GP/consultant guidance and expedite appointments for urgent and cancer pathways. • Liaise with GP practices to retrieve missing referrals or gather additional information. • Provide crosscover for other specialties when required. Information & Data Quality • Ensure highquality, accurate data entry on Trust systems. • Register and record outpatient referrals within 24 hours of receipt. • Update patient details promptly and accurately at every stage. Job description Job responsibilities Join our Outpatient Booking Centre and play a key role in delivering a smooth, efficient and patientfocused outpatient service. You will manage the full or partial booking process for allocated specialties, ensuring appointments are scheduled in line with local, regional and national access targets, including RTT. Customer Service • Handle incoming and outgoing calls professionally, providing clear information and support. • Ensure patient enquiries are resolved promptly and sensitively, including cancellations, rescheduling and general nonclinical advice. • Support distressed or worried patients with compassion, including those awaiting urgent or cancerrelated appointments. • Escalate complex or distressed callers appropriately and signpost patients to PALS when needed. • Liaise with patients, carers, GPs and other healthcare professionals to ensure accurate communication. Waiting List & Appointment Management • Book patients in line with the Trusts Waiting List Policy and maximise clinic utilisation. • Manage clinic templates, making adjustments for leave, sickness or changes in capacity. • Maintain and update the Patient Tracking List (PTL), ensuring all bookings meet required deadlines and access targets. • Generate and send partialbooking letters and escalate capacity concerns to the Clinic Coordinator Manager. • Prioritise bookings based on GP/consultant guidance and expedite appointments for urgent and cancer pathways. • Liaise with GP practices to retrieve missing referrals or gather additional information. • Provide crosscover for other specialties when required. Information & Data Quality • Ensure highquality, accurate data entry on Trust systems. • Register and record outpatient referrals within 24 hours of receipt. • Update patient details promptly and accurately at every stage.