Clinic Receptionist

Main Duties and Responsibilities • Provide reception cover for Outpatients, Eye Casualty, Ward and Orthoptics services. • Answer telephone calls and support the Eye Casualty Triage service. • Welcome patients attending clinic appointments in a professional, courteous and efficient manner. • Ensure patient information held on the electronic patient record system (Camis and Nervecentre) is accurate and up to date, verifying contact details and recording at least two telephone numbers at each patient interaction. • Respond to telephone enquiries appropriately, resolving issues within agreed parameters and escalating patient concerns when necessary. • Maintain effective written and verbal communication with clinical teams, medical secretaries and administrative colleagues. • Liaise with other hospital departments, GP practices and external healthcare professionals to support patient care and administrative processes. • Ensure patient outcomes are recorded following consultations, escalating any missing or unclear outcomes to the appropriate clinician or team member. • Assist with obtaining copies of patient notes, investigation results and reports from both internal and external healthcare organisations, and support searches for missing records. • Undertake general administrative duties including preparing, locating, collecting, delivering and filing clinic notes and patient documentation. • Carry out photocopying, scanning, mailing and other routine administrative tasks as required. • Provide cross-cover for colleagues within the administration team during periods of absence. • Use the electronic patient administration system (Camis) to access patient records, update information and arrange follow-up appointments. • Support the induction and training of new members of staff. • Comply with organisational policies and procedures, including those relating to attendance, sickness reporting and participation in the appraisal process. Additional Information • The post-holder may be required to undertake other duties appropriate to the role, as reasonably requested by their line manager. • The post-holder will be expected to uphold the principles of the NHS Constitution and demonstrate the Trust's values and behaviours in their day-to-day work. • The post-holder must adhere to all relevant professional standards, NHS Codes of Conduct, legislation, policies and procedures relevant to their area of work. • The post-holder will be expected to work towards Corporate, Division, Directorate and Departmental objectives and standards to ensure the delivery of a high-quality service. • The post-holder must undertake all mandatory and role-specific training and ensure that training requirements remain up to date. • This job description reflects the current requirements of the post and does not form part of the contract of employment. The Trust reserves the right to amend the duties and responsibilities of the role following consultation with the post-holder and reasonable notice of any changes. Job description Job responsibilities Main Duties and Responsibilities • Provide reception cover for Outpatients, Eye Casualty, Ward and Orthoptics services. • Answer telephone calls and support the Eye Casualty Triage service. • Welcome patients attending clinic appointments in a professional, courteous and efficient manner. • Ensure patient information held on the electronic patient record system (Camis and Nervecentre) is accurate and up to date, verifying contact details and recording at least two telephone numbers at each patient interaction. • Respond to telephone enquiries appropriately, resolving issues within agreed parameters and escalating patient concerns when necessary. • Maintain effective written and verbal communication with clinical teams, medical secretaries and administrative colleagues. • Liaise with other hospital departments, GP practices and external healthcare professionals to support patient care and administrative processes. • Ensure patient outcomes are recorded following consultations, escalating any missing or unclear outcomes to the appropriate clinician or team member. • Assist with obtaining copies of patient notes, investigation results and reports from both internal and external healthcare organisations, and support searches for missing records. • Undertake general administrative duties including preparing, locating, collecting, delivering and filing clinic notes and patient documentation. • Carry out photocopying, scanning, mailing and other routine administrative tasks as required. • Provide cross-cover for colleagues within the administration team during periods of absence. • Use the electronic patient administration system (Camis) to access patient records, update information and arrange follow-up appointments. • Support the induction and training of new members of staff. • Comply with organisational policies and procedures, including those relating to attendance, sickness reporting and participation in the appraisal process. Additional Information • The post-holder may be required to undertake other duties appropriate to the role, as reasonably requested by their line manager. • The post-holder will be expected to uphold the principles of the NHS Constitution and demonstrate the Trust's values and behaviours in their day-to-day work. • The post-holder must adhere to all relevant professional standards, NHS Codes of Conduct, legislation, policies and procedures relevant to their area of work. • The post-holder will be expected to work towards Corporate, Division, Directorate and Departmental objectives and standards to ensure the delivery of a high-quality service. • The post-holder must undertake all mandatory and role-specific training and ensure that training requirements remain up to date. • This job description reflects the current requirements of the post and does not form part of the contract of employment. The Trust reserves the right to amend the duties and responsibilities of the role following consultation with the post-holder and reasonable notice of any changes.