Clinical Administrator

• Provide high-quality administrative support to the Pain Management clinical team • Act as a primary point of contact for patient and external enquiries, handling calls professionally and sensitively • Communicate appointment details, admissions and clinic information to patients • Manage clinic and theatre appointment bookings, confirmations and diary management • Monitor and respond to email inboxes and voicemail messages • Undertake clinic typing, data entry and maintenance of electronic patient records • Attend meetings and undertake accurate minute-taking when required • Liaise with other departments, GP practices and external NHS organisations • Escalate complex or sensitive issues appropriately, particularly when dealing with distressed, irate or bereaved patients • Provide cover for the Team Leader and other Clinical Administrator roles across the Department when required Job description Job responsibilities • Provide high-quality administrative support to the Pain Management clinical team • Act as a primary point of contact for patient and external enquiries, handling calls professionally and sensitively • Communicate appointment details, admissions and clinic information to patients • Manage clinic and theatre appointment bookings, confirmations and diary management • Monitor and respond to email inboxes and voicemail messages • Undertake clinic typing, data entry and maintenance of electronic patient records • Attend meetings and undertake accurate minute-taking when required • Liaise with other departments, GP practices and external NHS organisations • Escalate complex or sensitive issues appropriately, particularly when dealing with distressed, irate or bereaved patients • Provide cover for the Team Leader and other Clinical Administrator roles across the Department when required