Clinical Administrator

Principle duties include: Dedicated Admin Support for the Specialist Community Forensic Team • The provision of an effective admin service to the multi-disciplinary team (MDT) including typing letters, reports, email, audio transcription and completion of appropriate form within the Patient Admin System. • Deal with incoming correspondence, checking information received and responding where appropriate. • Maintain an electronic diary and personal appointment system for members of the MDT as required. • Organise meetings, booking rooms/venues, arranging hospitality where appropriate. • Supports meetings chaired and attended by medics/clinicians/wider team and to be sensitive to the issues under discussion, preparing agendas/supporting documentation and taking notes/minutes as required. Meetings may involve internal and external participants • Completion of relevant e-forms on behalf of the team. Referral/Transfer Management • Receiving and processing of referrals into service, including the completion of all tasks associated with the activity. • Support the Admin Coordinators to ensure that waiting lists are managed effectively and patients are offered appointments within target times. • Monitoring all methods of receiving incoming referrals/transfers e.g., email, voicemail, post etc. Clinical Pathway Administration • Clinic booking, rescheduled and cancelling clinical appointments • Processing pathway clinic outcomes to support patient throughput. Communication • Dealing with incoming telephone calls, taking messages where appropriate. This will sometimes involve dealing with urgent or challenging situations. • Accurate input data using various forms, formats, and systems including Rio. • Operation of internal information systems ensuring accurate and up to date information is processed and maintained. • Typing Team typing, Report typing, Medics letters, BigHand dictation. • Processing correspondence. • Liaising with clinicians and other colleagues. • Phone calls: effective message taking, field calls, diverting calls, use of insight • Outcomes from triage assessments and appointments. e.g., discharge, sending letters etc. • Liaising with service users, carers, GPs, voluntary agencies, and a wide range of medical, nursing, and other staff both internal and external. Management/Human Resources • Maintain a flexible and responsive approach to tasks whist self-directing workload through careful time management within broad procedural guidelines. • Demonstrate actives and provide support for newer or less experienced members of staff within the team. Other/General Admin • Maintain and update existing electronic or hard copy filing systems. • Cross cover for colleagues within the service as required. • The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security. Service Development • Responsible for the ensuring that Trust policies are followed within the service(s) and propose improvements to administrative policies and process to ensure smooth running of the function. Job description Job responsibilities Principle duties include: Dedicated Admin Support for the Specialist Community Forensic Team • The provision of an effective admin service to the multi-disciplinary team (MDT) including typing letters, reports, email, audio transcription and completion of appropriate form within the Patient Admin System. • Deal with incoming correspondence, checking information received and responding where appropriate. • Maintain an electronic diary and personal appointment system for members of the MDT as required. • Organise meetings, booking rooms/venues, arranging hospitality where appropriate. • Supports meetings chaired and attended by medics/clinicians/wider team and to be sensitive to the issues under discussion, preparing agendas/supporting documentation and taking notes/minutes as required. Meetings may involve internal and external participants • Completion of relevant e-forms on behalf of the team. Referral/Transfer Management • Receiving and processing of referrals into service, including the completion of all tasks associated with the activity. • Support the Admin Coordinators to ensure that waiting lists are managed effectively and patients are offered appointments within target times. • Monitoring all methods of receiving incoming referrals/transfers e.g., email, voicemail, post etc. Clinical Pathway Administration • Clinic booking, rescheduled and cancelling clinical appointments • Processing pathway clinic outcomes to support patient throughput. Communication • Dealing with incoming telephone calls, taking messages where appropriate. This will sometimes involve dealing with urgent or challenging situations. • Accurate input data using various forms, formats, and systems including Rio. • Operation of internal information systems ensuring accurate and up to date information is processed and maintained. • Typing Team typing, Report typing, Medics letters, BigHand dictation. • Processing correspondence. • Liaising with clinicians and other colleagues. • Phone calls: effective message taking, field calls, diverting calls, use of insight • Outcomes from triage assessments and appointments. e.g., discharge, sending letters etc. • Liaising with service users, carers, GPs, voluntary agencies, and a wide range of medical, nursing, and other staff both internal and external. Management/Human Resources • Maintain a flexible and responsive approach to tasks whist self-directing workload through careful time management within broad procedural guidelines. • Demonstrate actives and provide support for newer or less experienced members of staff within the team. Other/General Admin • Maintain and update existing electronic or hard copy filing systems. • Cross cover for colleagues within the service as required. • The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security. Service Development • Responsible for the ensuring that Trust policies are followed within the service(s) and propose improvements to administrative policies and process to ensure smooth running of the function.