Clinical Care Coordinator/HCA

The aims of the role are to: • Provide additional support to PCN member Practices in the delivery of the NHS Health Check by providing non-clinical admin support (bookings) and clinical support (in Practice clinics). • Engage, support and see LD and SMI patients. • Support the delivery of the PCN Directed Enhanced Service (DES) and Impact and Investment Fund (IIF) and Quality Outcomes Framework (QoF) The role will work closely with existing GP practices multi-disciplinary team structures ensuring the patient experience remains central to every stage of their journey. The post holder will work with the multi-disciplinary team to ensure that all requests for support or patients needs are assessed and put into action wherever appropriate. Principal Responsibilities • Provide additional capacity for Practices by supporting the clinical basic NHS Health checks in addition to other clinical duties as directed by the Practice teams. • Provide a single point of contact to staff to navigate with reference to LD and SMI patients. • To follow up on blood results for patients who have had an NHS Health Check (QRisks). Deliverables Carry out basic clinical observations to include phlebotomy, blood pressure checks, height, and weight. Undertake any other clinical skills at the request of the Practices (if competent to do so). Assist with the delivery of seasonal Covid vaccinations (if competent to do so). Run and manage own rotas where appropriate. Ensure the designated caseload is professionally managed and that the care and treatment provided is in line with Practice policies and procedures. Conduct duties in a way that reduces impact on Practice activities and increases overall capacity. Ensure the appropriate action is taken to safeguard adults and vulnerable patients. This will include attending regular safeguarding meetings if required and ensuring statutory and mandatory training is up to date. Coordinate inputs to advance care plans ensuring high-risk patients are discussed at MDT meetings if needed Produce reports of NHS Health Check uptake and engagement as well as other reports at the request of the PCN team. Identify patients and produce reports on those who would benefit from early intervention. Ensure a coordinated approach to service deliver at all PCN sites to promote good working relationships. Ensure Statutory and Mandatory training is kept up to date as well as any additional CPD at the request of the PCN Practices. Your role will involve but not be limited to you performing the above. Monitoring and Reporting Assist in the production NHS Provide quarterly reports to PCN Manager and PCN Board. Provide regular updates to Clinical Leads. Personal / Professional Development Participate in any training programme implemented by the Practice as part of this employment such training to include: o Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and / or professional development. o Taking responsibility for own development, learning and performance and demonstrating skills and activities to other who are undertaking similar work. Quality Strive to maintain quality within GP Practices and: o Alert other team members to issues of quality and risk o Assess own performance and take accountability for own actions either directly or under supervision o Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance o Work effectively with individuals in other agencies to meet patients needs o Effectively manage own time, workload and resources. Communication Recognise the importance of effective communication within the team and strive to: o Communicate effectively with other team members o Communicate effectively with patients and carers o Recognise peoples needs for alternative methods of communication and respond accordingly Job description Job responsibilities The aims of the role are to: • Provide additional support to PCN member Practices in the delivery of the NHS Health Check by providing non-clinical admin support (bookings) and clinical support (in Practice clinics). • Engage, support and see LD and SMI patients. • Support the delivery of the PCN Directed Enhanced Service (DES) and Impact and Investment Fund (IIF) and Quality Outcomes Framework (QoF) The role will work closely with existing GP practices multi-disciplinary team structures ensuring the patient experience remains central to every stage of their journey. The post holder will work with the multi-disciplinary team to ensure that all requests for support or patients needs are assessed and put into action wherever appropriate. Principal Responsibilities • Provide additional capacity for Practices by supporting the clinical basic NHS Health checks in addition to other clinical duties as directed by the Practice teams. • Provide a single point of contact to staff to navigate with reference to LD and SMI patients. • To follow up on blood results for patients who have had an NHS Health Check (QRisks). Deliverables Carry out basic clinical observations to include phlebotomy, blood pressure checks, height, and weight. Undertake any other clinical skills at the request of the Practices (if competent to do so). Assist with the delivery of seasonal Covid vaccinations (if competent to do so). Run and manage own rotas where appropriate. Ensure the designated caseload is professionally managed and that the care and treatment provided is in line with Practice policies and procedures. Conduct duties in a way that reduces impact on Practice activities and increases overall capacity. Ensure the appropriate action is taken to safeguard adults and vulnerable patients. This will include attending regular safeguarding meetings if required and ensuring statutory and mandatory training is up to date. Coordinate inputs to advance care plans ensuring high-risk patients are discussed at MDT meetings if needed Produce reports of NHS Health Check uptake and engagement as well as other reports at the request of the PCN team. Identify patients and produce reports on those who would benefit from early intervention. Ensure a coordinated approach to service deliver at all PCN sites to promote good working relationships. Ensure Statutory and Mandatory training is kept up to date as well as any additional CPD at the request of the PCN Practices. Your role will involve but not be limited to you performing the above. Monitoring and Reporting Assist in the production NHS Provide quarterly reports to PCN Manager and PCN Board. Provide regular updates to Clinical Leads. Personal / Professional Development Participate in any training programme implemented by the Practice as part of this employment such training to include: o Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and / or professional development. o Taking responsibility for own development, learning and performance and demonstrating skills and activities to other who are undertaking similar work. Quality Strive to maintain quality within GP Practices and: o Alert other team members to issues of quality and risk o Assess own performance and take accountability for own actions either directly or under supervision o Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance o Work effectively with individuals in other agencies to meet patients needs o Effectively manage own time, workload and resources. Communication Recognise the importance of effective communication within the team and strive to: o Communicate effectively with other team members o Communicate effectively with patients and carers o Recognise peoples needs for alternative methods of communication and respond accordingly