Clinical Systems Engineer

Job summary • Based on site at St Marys IT Dept, Newport, Isle of Wight • Required to have knowledge of work practices and procedures within the Hospital along with the technical system knowledge to ensure systems are maintained and supported correctly. • Responsible for developing processes to be provided to other departments to enable changes to national policies to be implemented • Responsible for the operation and maintenance of information systems across a number of departments within the hospitals. • CLINiCOM / Patient Centre Patient Administration System (PAS), • VitalPAC / EDS Ward based system for vital signs, observations, assessments etc. • ICE Requesting Application Requests for both Pathology / Radiology both internal and external partners. • Minestrone - Electronic Patient Record (EPR) System, • e-CareLogic Electronic Patient record (EPR) System • BedView Bed Management System • Oceano ED Application • Symphony ED Application • Windip Electronic document server and scanning service, • EPRO / TPRO Digital Dictation system and Video Consultation • Plexus Outpatient Check in Kiosk Solution • Concentric e-consent • To ensure knowledge is kept up to date a close working relationship is required with departments that use their systems to ensure procedural changes are reflected in the system master file maintenance • Act as 2nd line support to the Service Desk with the aim to help reduce and resolve issues by interrogation of the clinical systems and log tickets with 3rd party suppliers to provide resolution. • Develop expertise and specialism for the support and testing of clinical systems, as required. Specific Core Functions • To configure system master files to ensure information is collected as required for local and national reporting. • To provide and process knowledge to diagnose the cause of problems through effective questioning of end users. • Follow departmental procedures for dealing with clinical system faults, ensuring that tickets are logged on the 3rd party suppliers incident tracking system and work with supplier to find resolution. • To ensure information required for excellent patient care is recorded efficiently and accuracy. • To analyse collected data for any quality issues. If required present the findings to department managers and implement the appropriate remedial action. • You may be required, at times, to work outside of standard working hours • You will be required, once suitable experience has been attained, to take part in the On Call Digital rota • External training may also be required especially for major upgrades and new systems they will be required to support • It is expected that the job holder plans how required goals are to be achieved with reference to internal and external policies. Additional guidance might be obtained from higher managers or communicating with systems suppliers or equivalent colleagues in other hospitals For full job details, please refer to enclosed job description. Job description Job responsibilities Job summary • Based on site at St Marys IT Dept, Newport, Isle of Wight • Required to have knowledge of work practices and procedures within the Hospital along with the technical system knowledge to ensure systems are maintained and supported correctly. • Responsible for developing processes to be provided to other departments to enable changes to national policies to be implemented • Responsible for the operation and maintenance of information systems across a number of departments within the hospitals. • CLINiCOM / Patient Centre Patient Administration System (PAS), • VitalPAC / EDS Ward based system for vital signs, observations, assessments etc. • ICE Requesting Application Requests for both Pathology / Radiology both internal and external partners. • Minestrone - Electronic Patient Record (EPR) System, • e-CareLogic Electronic Patient record (EPR) System • BedView Bed Management System • Oceano ED Application • Symphony ED Application • Windip Electronic document server and scanning service, • EPRO / TPRO Digital Dictation system and Video Consultation • Plexus Outpatient Check in Kiosk Solution • Concentric e-consent • To ensure knowledge is kept up to date a close working relationship is required with departments that use their systems to ensure procedural changes are reflected in the system master file maintenance • Act as 2nd line support to the Service Desk with the aim to help reduce and resolve issues by interrogation of the clinical systems and log tickets with 3rd party suppliers to provide resolution. • Develop expertise and specialism for the support and testing of clinical systems, as required. Specific Core Functions • To configure system master files to ensure information is collected as required for local and national reporting. • To provide and process knowledge to diagnose the cause of problems through effective questioning of end users. • Follow departmental procedures for dealing with clinical system faults, ensuring that tickets are logged on the 3rd party suppliers incident tracking system and work with supplier to find resolution. • To ensure information required for excellent patient care is recorded efficiently and accuracy. • To analyse collected data for any quality issues. If required present the findings to department managers and implement the appropriate remedial action. • You may be required, at times, to work outside of standard working hours • You will be required, once suitable experience has been attained, to take part in the On Call Digital rota • External training may also be required especially for major upgrades and new systems they will be required to support • It is expected that the job holder plans how required goals are to be achieved with reference to internal and external policies. Additional guidance might be obtained from higher managers or communicating with systems suppliers or equivalent colleagues in other hospitals For full job details, please refer to enclosed job description.