Commercial Improvement Manager

If you’ve developed recent experience of service delivery and service improvement to commercial operations owned by public sector bodies, this Commercial Improvement Manager role is an opportunity to help put those skills into practice and have a real impact on the delivery of important services and help generate important income for the local community. You are likely to be familiar with how different commercial entities operate, and have worked on and with improvement plans in conjunction with service delivery teams to drive specific outcome improvement. You will hit the ground running - working directly with service leaders and operational teams to deliver practical improvement plans that strengthen performance and support financial sustainability. Key Responsibilities • Identify and deliver improvement opportunities across commercial service areas • Lead service redesign and performance improvement initiatives • Diagnose and address barriers to delivery, supporting teams through change • Challenge existing ways of working constructively and drive adoption of new approaches What We Need • Proven track record in business change, service improvement, or commercial transformation • Experience delivering in complex, pressurised environments — across sectors is a plus • Confident communicator, credible with senior leaders and frontline teams alike • Resilient, methodical, and able to balance strategic thinking with hands-on delivery • Available to commit to 1 day per week in the Midlands office To express interest, please submit your CV and a brief note on your relevant experience.