Community Manager

Community Manager - Premium PBSA Operator Salary up to £38,000 + 10% bonus A very exciting and forward-thinking Purpose-Built Student Accommodation (PBSA) owner-operator is looking for a standout Community Manager to join their team. This business is so culture-driven, people-first, and genuinely passionate about creating unforgettable student living experiences. Their buildings are vibrant, creative, wellbeing-focused spaces where students feel supported, connected, and truly at home. This is a role for someone who thrives on energy, engagement, and community. You'll be the heartbeat of the building - the person residents know, trust, and turn to. Expect a blend of creativity, people leadership, operational involvement, and relationship-building. From delivering standout events to shaping the resident journey, you'll play a huge part in creating a place students love living in. Key Responsibilities: • Deliver exceptional resident experience - be the warm, supportive presence students rely on. • Build a thriving community through daily engagement and meaningful interactions. • Plan and deliver events that champion wellbeing, culture, creativity, and connection. • Drive resident engagement across social media, newsletters, and in-building channels. • Support building operations including visual checks, safety awareness, and reporting issues. • Assist with compliance tasks such as fire alarm support, contractor access, and record-keeping. • Lead and motivate the front-of-house team with positivity and coaching. • Support sales and rebooking through tours, enquiries, and resident advocacy. • Maintain polished front-of-house standards ensuring every touchpoint feels welcoming. • Track engagement KPIs and contribute to building performance. What We're Looking For • A natural people-person with a passion for community, wellbeing, and creating memorable experiences • Outstanding communication and customer service skills • Creative mindset with confidence in planning and delivering events • Calm, supportive, and solutions-focused in challenging moments • Strong organisational skills and attention to detail • Experience supporting or leading a small team • Comfortable using CRM or booking systems • Understanding of basic health & safety responsibilities Backgrounds that work well: Hospitality, Events & engagement, Retail leadership, PBSA, BTR / residential, Community-based roles, Creative or wellbeing-focused backgrounds. What's In It for You: • Up to £38,000 salary • 10% annual bonus • A culture-driven employer who genuinely invests in people • A role where creativity, ideas, and personality are celebrated • Opportunities to grow within a fast-moving PBSA operator • Supportive leadership and a collaborative team environment • The chance to shape an unforgettable student experience