Job verified 12 hours ago

Complaints Investigator, Hybrid Working, London Based, Immediate Start

Social Care Locums·London (South East England)

Salary not stated

Vox Summary

Role Description: Assist in clearing a backlog of stage 1 complaints related to housing needs, homelessness, and temporary accommodation.
Key Requirements: Experience with local authority and homelessness complaints, housing ombudsman, and knowledge of relevant housing acts.
Conditions/Benefits: Hybrid working arrangement, immediate start, based in London, UK, with eligibility to work within the UK.
Customer Focus: Conduct investigations with Housing Needs team, requiring a customer-centric individual.
Application Process: Must have relevant local authority and complaints experience; contact details provided for application.

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Job description

This North London Authority are looking for a Complaints Investigator. Details of the role are: Individual required to help clear a backlog of stage 1 complaints relating to housing needs, homelessness and temporary accommodation. Preferable that candidates have LOCAL AUTHORITY & homelessness complaints experience - would also welcome applicants with Housing Ombudsman experience. Good if applicants are aware of Housing Act 96 Part VII, Homelessness Reduction Act 2018 or Localism Act 2011. Conduct investigations with Housing Needs team for written responses - need to be a customer centric individual. To apply for this role you must have: • Be eligible to work within the UK • Relevant Local Authority Experience • Relevant Complaints experience For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.