Job verified 2 hours ago

Complaints Officer

Reed·Canterbury (South East England)Full-Time, Permanent

£35 000 – £45 000 / year

Vox Summary

Role Responsibilities: Drive operational excellence by reviewing processes, analyzing data, leading improvements, engaging stakeholders, and producing recommendations.
Key Skills: Experience in process improvement or transformation, strong analytical skills, stakeholder engagement, and desirable experience in housing, public sector, or customer service.
Conditions & Benefits: Full-Time, Permanent contract with a salary range of £35,000 - £45,000 per annum.

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Job description

Service Improvement Officer Location: Canterbury, Kent Salary: £35,000 - £45,000 per annum Contract: Full-Time, Permanent The Opportunity We are looking for a Service Improvement Officer to drive operational excellence and continuous improvement across services. Responsibilities • Review business processes and identify efficiencies. • Analyse service performance data. • Lead improvement initiatives. • Engage with stakeholders to implement change. • Produce recommendations and business cases. Essential Skills • Experience in process improvement or transformation. • Strong analytical and problem-solving ability. • Excellent stakeholder engagement skills. • Experience within housing, public sector or customer service environments desirable. If you are interested in this role and would like to know more, then please apply with an up to date CV.