Complaints Specialist

The CompanyAn established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career. The RoleJoin the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions. Key responsibilities: • Manage written and verbal complaints within FCA timeframes • Handle third-party queries and SARs • Maintain accurate case records • Liaise with internal teams and external partners • Own each case from start to resolution • Meet personal and team KPIs About YouYou’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes. Requirements: • 2+ years in complaints handling (financial services) • Automotive finance experience (essential) • Strong knowledge of FCA/FOS/GDPR rules • Excellent written and verbal skills • Strong attention to detail and case management experience • Proficient in MS Word and Excel What’s on Offer • Competitive salary + bonus • Pension, healthcare, and benefits • Career development support • Friendly, inclusive team culture Apply now to join a trusted business where your work makes a real difference.