Complex Works Team Leader

Complex Works Team Leader - Oxfordshire - Client Side - Basic Salary up to £52,465k - 37 hrs pw - 37 days holiday (29 + 8 bank holidays) - Secure and flexible pension scheme - Extensive family-friendly packages and childcare assistance - Retail discounts - Heavily discounted gym membership - Permanent Position - Job Security with potential for Career Progression - CPD, Training and Professional Memberships can be offered for personal development. Rare opportunity for a Complex Works Team Leader to join an organisation who genuinely care about it's people in Oxfordshire. Duties for the position of Complex Works Team Leader in Oxfordshire include: • Assess the requirements and coordinate a rapid response to damp and mould reports and repairs raised by the client. • Schedule, deliver and manage damp and mould repairs in collaboration with the client teams. • Manage works and onsite activities ensuring compliance to all Health and Safety requirements including CDM 2015. • Ensure adherence to health and safety obligations. • Coordinate property condition surveys and raise repairs following reports from residents and the wider client teams. • Collaborate with client surveyors and the maintenance team to implement preventive measures and post works inspections in line with legislation • Lead, motivate and monitor staff to ensure that there is an emphasis on the delivery of a customer driven quality service. • Contribute positively to efficient complaint handling. • Work with customer service teams to resolve complaints within Housing Ombudsman guidelines. • Work with clients and customer service teams to resolve disrepair cases within Housing Ombudsman guidelines. • Be accountable for the timely and safe completion of work allocated to team members in line with policies and performance standards. • Work closely with wider teams including, but not limited to, sub-contractors, repair team, complaints team, legal team, and surveying teams to ensure adequate resource is in place to complete works as prescribed by legislation. • Have good up to date knowledge of Housing Ombudsman guidelines, legislation, HHSRS, and complaint handling, with a particular focus on damp and mould. • Using housing and repairs management systems to coordinate and track repair activities, complaints, and surveys. • Establish regular reporting mechanisms to monitor compliance and performance, providing feedback to stakeholders. • Develop and keep a toolbox talk updated with best practice regarding damp and mould awareness and management. • Resolve issues and problems when they arise before they escalate. • Take personal responsibility for a dedicated damp and mould WIP. • Provide technical and specialist support and guidance for damp and mould. • Demonstrate and adhere to the clients values which are Commitment, aspiration, respect, engagement, and safety. • Participating in the Duty Officer out of hour’s emergency standby rota and attending to out of hours emergency situations when called out in accordance with Terms of Contract. To apply for the role of Complex Works Team Leader in Oxfordshire you should have some of the following skills and experience: • ONC in Building Construction or equivalent. • At least 5 years’ experience of working in building maintenance or construction environment. • Experience working in social housing. • In-depth knowledge of housing repairs and related legislation, including HHSRS, disrepair, and mutual exchanges. • Results focused and committed to high personal standards and a desire to achieve and develop both self and others. • Good interpersonal and organisational skills and ability to think analytically and logically when working with numbers. • Enthusiastic with positive attitude to work; unafraid to challenge the status quo but risk aware; willing to add extra value to the service provided. • Ability to work and keep calm under pressure. Proven experience in property inspection, health and safety, or related roles. • Excellent communication and documentation skills. • Ideally SMSTS trained or minimum SSSTS with an awareness in Asbestos Management • Ability to work independently and as part of a team. • Strong organisational and time-management skills. • Valid driver’s license and willingness to travel to various property locations. Benefits for the position of Complex Works Team Leader in Oxfordshire include: Promoting a Work / Life Balance 37-hour week 37 days holiday (29 days + 8 bank holidays) Extensive family-friendly packages and childcare assistance A secure and flexible pension scheme to help ensure you have a decent pension to look forward to in retirement Personal and professional counselling (available 24 hours a day) Retail discounts Heavily discounted gym memberships Travel loans and travel discount schemes Personal accident insurance Cycle to work scheme This is a unique opportunity for a Complex Works Team Leader in Oxfordshire to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! * Graham Rose is an employment business acting on behalf of our client