Compliance and Quality Technician

Compliance & Quality Technician Manchester | Hybrid Working (2 Days Office / 3 Days Home) £27,000 - £30,000 + Bonus + Benefits Are you currently working within Food Manufacturing Quality or Technical and looking for a role that offers more variety, greater exposure to the wider technical function, and genuine hybrid working? We are recruiting for a Compliance & Quality Technician to join an established Technical team supporting a portfolio of premium consumer products supplied globally. This is an excellent opportunity for someone with around 12 months+ experience within a food manufacturing quality, technical or compliance environment who is looking to broaden their experience beyond factory floor quality activities. The Role Working as part of a collaborative Technical team, the position is split broadly between complaints management and product quality/compliance activities. Key responsibilities will include: • Managing customer complaints from receipt through to resolution • Conducting investigations and root cause analysis • Liaising with suppliers, manufacturing partners and internal stakeholders • Monitoring complaint trends and supporting continuous improvement activities • Responding to technical queries from customers and internal departments • Coordinating product testing programmes with external laboratories • Reviewing product testing results and identifying trends • Supporting product quality, compliance and food safety activities • Assisting with technical documentation and compliance administration • Supporting supplier quality and performance initiatives • Producing reports and KPI information as required About You We are keen to speak with candidates who have experience within: • Quality Assurance • Quality Control • Technical • Compliance • Food Safety You may currently be working as a: • QA Technician • Quality Technician • QA Assistant • Technical Assistant • Quality Coordinator • Junior Technologist • Technical Administrator To be considered you will ideally have: • At least 12 months' experience within a food manufacturing quality or technical environment • Experience of complaint investigations, non-conformances or root cause analysis • Understanding of HACCP, GMP and food safety principles • Strong organisational and communication skills • Good attention to detail and analytical ability • Strong Microsoft Office skills What's In It For You? • Hybrid working (2 days office / 3 days home) • Annual bonus scheme • Private healthcare • 25 days holiday plus bank holidays • Additional day off for your birthday • Employee discount scheme • Wellbeing support initiatives • Professional development opportunities • Join a supportive Technical team with genuine career development opportunities If you're looking to move away from a traditional factory-based QA role and gain broader exposure across complaints, compliance, product quality and supplier management, we'd love to hear from you.