Compliance Manager

The Compliance Manager will play a key role in overseeing regulatory compliance, privacy and consumer protection across the business. Client Details The company is a well-established, medium-sized organisation in the retail industry. They are committed to maintaining the highest standards of compliance and ensuring smooth operations across their business. Description Key Responsibilities Regulatory Compliance & Governance · Maintain compliance framework covering: · Data protection (UK GDPR, DPA, PECR) · Consumer protection (DMCCA) · Advertising compliance (ASA/CAP) · Fraud prevention requirements · Ensure business practices, policies, and customer interactions meet regulatory standards · Provide clear, commercially minded, pragmatic compliance guidance Privacy & Data Protection • Own the organisation's data protection framework and policies • Ensure all uses of personal data are lawful, transparent, and compliant · Oversee Subject Access Requests (SARs), law enforcement data requests and data breach reporting · Advise on privacy risks across business and marketing activity Consumer Protection & Marketing Compliance · Ensure compliance with DMCCA and ASA/CAP Code · Provide commercial oversight of customer and marketing activity · Support resolution of customer queries and complaints Fraud Prevention & Risk • Work with the fraud team to protect customers, suppliers, and the business • Ensure controls are effective, proportionate and aligned to evolving threats Regulatory Engagement · Manage relationships with Trading Standards, ICO, and ASA · Handle regulatory enquiries, investigations, and reporting · Represent the business in external communications Stakeholder Engagement • Partner with including Directors and leadership teams · Collaborate across Customer Services, Retail, Marketing, IT, HR and Group functions (Privacy, Legal, Risk) Profile Essential • Minimum 5+ years' experience in a regulatory compliance role • Commercially minded. • Strong expertise in: • Data protection and privacy regulation • Consumer protection legislation (including DMCCA) • Marketing/advertising compliance (ASA/CAP) • Proven experience engaging directly with regulators • Strong understanding of fraud risk and prevention frameworks, ability to balance regulatory requirements with commercial objectives • Experience managing high-risk issues, complaints, and regulatory enquiries Desirable • Experience in a large or medium sized business providing services to consumers • Formal compliance, legal or risk qualification (e.g. ICA, CIPP/E, or equivalent) • Job Offer • Competitive salary ranging from £55,000 to £65,000 per annum, with bonus • Hybrid working arrangement for improved work-life balance. • Permanent position with opportunities for career progression. • Inclusive and supportive company culture. This is an excellent opportunity for a Compliance Manager to make a meaningful impact within the retail industry. Apply today to take the next step in your career!