Corporate and INT Programme Support Officer

The Corporate and INT Programme Support Officer will provide comprehensive governance, administrative and coordination support to East Cornwall Primary Care Network (PCN) and the two East Cornwall Integrated Neighbourhood Teams (INTs). The postholder will support the full meeting cycle for the PCN Board, Operations Committee and Neighbourhood Steering Groups, including scheduling meetings, preparing agendas, collating papers, taking minutes, maintaining action trackers, maintaining decision logs and ensuring progress updates are visible. The role will support the PCN Manager, Clinical Director, Neighbourhood Clinical Leads and Neighbourhood Managers by keeping governance and administrative processes organised, accurate and timely. This is a support and coordination role. The postholder will track, record, chase and escalate actions where required, but will not be responsible for delivering actions owned by Clinical Leads, Neighbourhood Managers, practices, workstream leads or partner organisations. The postholder will not hold project management ownership for PCN or INT workstreams. Key Responsibilities 1. Governance and Committee Support • Coordinate the full cycle of PCN Board and Operations Committee meetings, including scheduling, drafting agendas, collating and circulating papers, recording minutes and following up agreed actions. • Maintain and update Board and Operations Committee work plans, decision logs and action trackers, ensuring timely progress updates are available to the PCN Manager, Chair and relevant leads. • Support compliance with governance processes, hosting agreements and statutory obligations by maintaining accurate records and ensuring documentation is filed and retrievable. • Collate reports, correspondence and Board papers as required, ensuring high standards of accuracy, confidentiality and document control. • Support the Chair and PCN Manager in ensuring meetings are well organised, properly documented and conducted in accordance with agreed governance processes. 2. Operational and Administrative Support • Provide high-level administrative and organisational support to the PCN Manager, Clinical Director, Neighbourhood Clinical Leads, Neighbourhood Managers and Neighbourhood Steering Groups. • Manage diaries, organise meetings and ensure key information, documentation and action updates are available to support decision-making. • Liaise with practices and partner organisations to support clear communication, meeting preparation and collaborative working. • Support the administration and monitoring of operational plans aligned to PCN and INT priorities, without holding responsibility for project delivery or ownership of workstreams. • Provide practical support with shared documentation, version control, correspondence, filing systems and meeting follow-up. 3. Governance Compliance and Reporting • Support the PCN in meeting legal and regulatory obligations, including data protection, governance reporting, confidentiality and record management. • Maintain accurate electronic filing systems and ensure governance documentation is stored consistently, securely and in a way that can be easily retrieved. • Support the review and renewal of governance documents, including hosting agreements, memoranda of understanding, terms of reference and standard operating documents. • Assist with the collation of information for reports, highlight updates and governance returns as directed by the PCN Manager or relevant lead. 4. INT Coordination and Programme Support • Provide approximately half of the role to supporting the two East Cornwall INTs, working with Neighbourhood Clinical Leads, Neighbourhood Managers and Neighbourhood Steering Groups. • Arrange and administer Neighbourhood Steering Group, INT and locality-level meetings, including diary coordination, venue or Teams arrangements, agendas, papers, attendance records, minutes and follow-up correspondence. • Maintain clear INT action trackers, decision logs and forward plans, chasing action owners and escalating slippage where required. • Support Neighbourhood Clinical Leads, Neighbourhood Managers and Neighbourhood Steering Groups with preparation of highlight reports, workstream updates, meeting summaries and progress updates. • Maintain an organised shared record of INT documents, minutes, action logs, project plans and workstream updates so that partners have clear visibility of progress. • Support INT planning cycles, evaluation activity and partner engagement by coordinating documentation, information requests and administrative follow-up. • Provide administrative coordination for locality-level meetings, INT workstream meetings and engagement with system partners. • Ensure that action tracking supports delivery oversight, while recognising that delivery responsibility remains with the named action owners, clinical leads, managers, practices and partner organisations. 5. Communication and Relationship Management • Act as a key point of contact for internal and external stakeholders on governance, meeting and administrative matters. • Communicate effectively and diplomatically with partner organisations, practice managers, system colleagues and voluntary sector partners. • Promote collaborative working across neighbourhoods, supporting an inclusive and professional culture. • Ensure correspondence, minutes, papers and action updates are clear, accurate, timely and appropriate for a multi-agency environment. 6. Continuous Improvement • Contribute to the continuous improvement of PCN and INT governance and administrative systems. • Identify opportunities to streamline administrative processes, improve information flow and reduce duplication. • Engage in personal and professional development to enhance skills and knowledge relevant to the role. Role Boundaries • This role provides governance, administrative and coordination support. It does not carry responsibility for clinical decision-making, operational service delivery or project management ownership. • The postholder will track, record, chase and escalate actions, but the delivery of actions remains the responsibility of the named action owner. • The postholder may support the preparation of highlight reports and progress summaries, but accountability for the content, decisions and delivery sits with the relevant lead, manager, group or partner organisation. Job description Job responsibilities The Corporate and INT Programme Support Officer will provide comprehensive governance, administrative and coordination support to East Cornwall Primary Care Network (PCN) and the two East Cornwall Integrated Neighbourhood Teams (INTs). The postholder will support the full meeting cycle for the PCN Board, Operations Committee and Neighbourhood Steering Groups, including scheduling meetings, preparing agendas, collating papers, taking minutes, maintaining action trackers, maintaining decision logs and ensuring progress updates are visible. The role will support the PCN Manager, Clinical Director, Neighbourhood Clinical Leads and Neighbourhood Managers by keeping governance and administrative processes organised, accurate and timely. This is a support and coordination role. The postholder will track, record, chase and escalate actions where required, but will not be responsible for delivering actions owned by Clinical Leads, Neighbourhood Managers, practices, workstream leads or partner organisations. The postholder will not hold project management ownership for PCN or INT workstreams. Key Responsibilities 1. Governance and Committee Support • Coordinate the full cycle of PCN Board and Operations Committee meetings, including scheduling, drafting agendas, collating and circulating papers, recording minutes and following up agreed actions. • Maintain and update Board and Operations Committee work plans, decision logs and action trackers, ensuring timely progress updates are available to the PCN Manager, Chair and relevant leads. • Support compliance with governance processes, hosting agreements and statutory obligations by maintaining accurate records and ensuring documentation is filed and retrievable. • Collate reports, correspondence and Board papers as required, ensuring high standards of accuracy, confidentiality and document control. • Support the Chair and PCN Manager in ensuring meetings are well organised, properly documented and conducted in accordance with agreed governance processes. 2. Operational and Administrative Support • Provide high-level administrative and organisational support to the PCN Manager, Clinical Director, Neighbourhood Clinical Leads, Neighbourhood Managers and Neighbourhood Steering Groups. • Manage diaries, organise meetings and ensure key information, documentation and action updates are available to support decision-making. • Liaise with practices and partner organisations to support clear communication, meeting preparation and collaborative working. • Support the administration and monitoring of operational plans aligned to PCN and INT priorities, without holding responsibility for project delivery or ownership of workstreams. • Provide practical support with shared documentation, version control, correspondence, filing systems and meeting follow-up. 3. Governance Compliance and Reporting • Support the PCN in meeting legal and regulatory obligations, including data protection, governance reporting, confidentiality and record management. • Maintain accurate electronic filing systems and ensure governance documentation is stored consistently, securely and in a way that can be easily retrieved. • Support the review and renewal of governance documents, including hosting agreements, memoranda of understanding, terms of reference and standard operating documents. • Assist with the collation of information for reports, highlight updates and governance returns as directed by the PCN Manager or relevant lead. 4. INT Coordination and Programme Support • Provide approximately half of the role to supporting the two East Cornwall INTs, working with Neighbourhood Clinical Leads, Neighbourhood Managers and Neighbourhood Steering Groups. • Arrange and administer Neighbourhood Steering Group, INT and locality-level meetings, including diary coordination, venue or Teams arrangements, agendas, papers, attendance records, minutes and follow-up correspondence. • Maintain clear INT action trackers, decision logs and forward plans, chasing action owners and escalating slippage where required. • Support Neighbourhood Clinical Leads, Neighbourhood Managers and Neighbourhood Steering Groups with preparation of highlight reports, workstream updates, meeting summaries and progress updates. • Maintain an organised shared record of INT documents, minutes, action logs, project plans and workstream updates so that partners have clear visibility of progress. • Support INT planning cycles, evaluation activity and partner engagement by coordinating documentation, information requests and administrative follow-up. • Provide administrative coordination for locality-level meetings, INT workstream meetings and engagement with system partners. • Ensure that action tracking supports delivery oversight, while recognising that delivery responsibility remains with the named action owners, clinical leads, managers, practices and partner organisations. 5. Communication and Relationship Management • Act as a key point of contact for internal and external stakeholders on governance, meeting and administrative matters. • Communicate effectively and diplomatically with partner organisations, practice managers, system colleagues and voluntary sector partners. • Promote collaborative working across neighbourhoods, supporting an inclusive and professional culture. • Ensure correspondence, minutes, papers and action updates are clear, accurate, timely and appropriate for a multi-agency environment. 6. Continuous Improvement • Contribute to the continuous improvement of PCN and INT governance and administrative systems. • Identify opportunities to streamline administrative processes, improve information flow and reduce duplication. • Engage in personal and professional development to enhance skills and knowledge relevant to the role. Role Boundaries • This role provides governance, administrative and coordination support. It does not carry responsibility for clinical decision-making, operational service delivery or project management ownership. • The postholder will track, record, chase and escalate actions, but the delivery of actions remains the responsibility of the named action owner. • The postholder may support the preparation of highlight reports and progress summaries, but accountability for the content, decisions and delivery sits with the relevant lead, manager, group or partner organisation.