Counsellor - including weekends

£ FTE - open to part-time or full-time Office-based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: • Providing an efficient and effective telephone counselling service to all callers • Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk • Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: • Minimum diploma level 4 in Counselling & minimum of 150 counselling hours • 12 months post qualification experience • Registered member of the BACP or equivalent (or COP booked) • Relevant telephone experience Benefits • 25 days' holiday, plus bank holidays • Day off on your birthday • Cash plan for you (and your children, if any) • Holidays increase after 2-and 5- years' service • Contractual sick pay • Private medical insurance after 5 years' service  • Pension Plan and Life Insurance  • Pension plan contributions increase after 5- and 7-years' service  • Holiday season bonus after 3 years' service  • Profit share scheme  • Season ticket loan scheme  • Cycle to work scheme • Access to Employee Assistance Programme  • Company incentives, access to discount schemes • Social sessions on the last Friday of the month with free food and drink • Free 24/7 onsite gym • Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) • Support with revalidation and CPD • Funding support with training and development 50963LSR2 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.