Courier customer services clerk / logistics

We’re currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office. This is a fast-paced, customer-focused role where you’ll handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience. Key Responsibilities: • Managing customer enquiries via phone, email and online channels • Coordinating bookings and tracking deliveries • Proactively resolving issues and keeping customers informed • Supporting admin, shipments and fulfilment projects • Working towards daily performance targets About You: • Strong communication and customer service skills • Confident phone manner and attention to detail • Able to multitask in a fast-paced environment • Team player with a proactive approach • Previous logistics/customer service experience desirable What’s on Offer: • £25,000–£29,500 salary • 25 days holiday + bank holidays • Company pension & development programme • Employee perks scheme + wellbeing support • Free parking & refreshments Hours: Full-time, rotating shifts between 07:30–19:00 (on a rota basis, with future on-call requirement)