Credit Controller

About the Role We’re looking for a proactive and customer-focused Credit Controller to join our regional Finance team. This is an exciting opportunity to play a key role in protecting our company’s financial health by ensuring timely customer payments, reducing overdue debt and delivering an excellent customer experience across our EMEA customers Working closely with colleagues across Sales, Customer Service, Distribution and Finance, you’ll help drive strong cash flow, resolve customer account queries and support an efficient end-to-end Order-to-Cash process. If you enjoy building relationships, solving problems and making a real impact on business performance, we’d love to hear from you. What You’ll Be Doing As a Credit Controller, you’ll be responsible for managing a portfolio of customer accounts and ensuring payments are collected in line with agreed terms. Your responsibilities will include: Collections & Cash Management • Proactively managing customer accounts to ensure timely payment. • Contacting customers by phone, email and written correspondence to resolve overdue invoices. • Monitoring aged debt reports and prioritising collection activities. • Identifying potential payment risks and escalating concerns where appropriate. Customer Account Management • Investigating and resolving invoice, pricing, delivery and account-related queries. • Working collaboratively with internal teams to remove barriers to payment. • Building positive relationships with customers while maintaining a professional approach to collections. • Keeping accurate records of customer interactions and payment commitments. Credit Control & Compliance • Ensuring compliance with company credit policies and approval processes. • Supporting customer onboarding, credit reviews and credit checks. • Recommending credit limit reviews based on payment performance. Disputes & Reconciliation • Managing customer deductions and disputes through to resolution. • Reconciling customer accounts accurately. • Working with internal stakeholders to resolve short payments and disputed invoices. Reporting & Continuous Improvement • Maintaining accurate customer account information and financial records. • Producing regular updates on overdue debt, disputes and customer risks. • Supporting audits and Finance process improvements. • Contributing ideas that improve efficiency and reduce recurring issues. What We’re Looking For We’re looking for someone who combines strong financial awareness with excellent communication and customer service skills. You’ll ideally have: • Previous experience in a Credit Control, Accounts Receivable or Collections role. • A good understanding of credit control processes and debt collection techniques. • Experience managing customer accounts and reducing aged debt. • Strong Microsoft Excel and Outlook skills, with experience using ERP systems. • Excellent telephone and written communication skills. • The confidence to negotiate payments while maintaining positive customer relationships. • Strong organisational skills with the ability to manage multiple priorities. • High levels of accuracy and attention to detail. • A proactive approach to problem solving and continuous improvement. Experience working with customers across multiple European markets would be an advantage but is not essential.