Customer Account Advisor - Permanent - High Wycombe - £21,000 to £24,000 per annum plus benefits!

Customer Account Advisor - Permanent - High Wycombe - £21,000 to £24,000 per annum plus benefits! A fantastic company based in High Wycombe are looking for a Customer Advisor to join their team. Your main responsibility will be to manage customer queries, place orders and process escalations across a number of communication channels. Main day to day duties: • Determine customer requirements and identify the best solutions in-line with company processes and procedures. • Process customer orders via calls, emails or web orders. • Accurately process and manage enquiries, quotes, sales orders and invoices. • Use internal CRM systems to accurately record customer conversations, resolutions & sales orders. • To pro-actively promote new products and support the customer’s needs and requirements. • To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible. • Adhere to all company policies and procedures. Skills: • Excellent communication skills across all platforms with internal teams and external customers. • Excellent customer service skills and confidence to deal with difficult queries/complaints. • Multi-task, prioritise, manage time and workload effectively. • Ability to learn quickly and retain information accurately in an ever changing industry. • Experience with CRM systems. Requirements: • Have at least 2 years Customer Service experience. • Have experience with using Sage or other comparable CRM systems. • Have experience with Microsoft Office/365. Working hours are Monday to Friday 08:30 to 17:00. Interviews are happening right away so don't delay and apply today!