Customer Account Advisor - Permanent - High Wycombe - £23,000 per annum plus OTE!

Customer Account Advisor - Permanent - High Wycombe - £23,000 per annum plus OTE! A fantastic company based in High Wycombe are looking for a Customer Advisor to join their team. Your main responsibility will be to manage customer queries, place orders and process escalations across a number of communication channels. The Customer Account Advisor is also responsible for identifying up-sell/cross-sell opportunities and achieving them by working towards a monthly sales target. Main day to day duties: • Determine customer requirements and identify the best solutions in-line with company processes and procedures. • Process customer orders via calls, emails or web orders. • To achieve a minimum target of proactive outbound calls daily to your customer territory. • Liaise daily with Territory Managers to collaboratively achieve monthly sales target. • Accurately process and manage enquiries, quotes, sales orders and invoices. • Use internal CRM systems to accurately record customer conversations, resolutions & sales orders. • To pro-actively promote new products and support the customer’s needs and requirements. • To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible. • Adhere to all company policies and procedures. Requirements: • Have at least 2 years Customer Service/Account Management/Sales experience. • Have experience with using Sage or other comparable CRM systems. • Have experience with Microsoft Office/365. • Have a proven track record of completing KPIs. Working hours are Monday to Friday 08:30 to 17:00. Interviews are happening right away so don't delay and apply today!