Customer Account Manager (Part-Time)

Customer Account Manager (Part-Time) Location: Camberley (office-based during training, hybrid working after probation) Hours: Approximately 25 hours per week Salary: £30,000 FTE (£20,000 pro rata) plus performance bonus We're looking for an organised, confident communicator to join our friendly team in a varied customer-focused role. This position is ideal for someone who enjoys speaking to people, building relationships and keeping in touch with customers. Much of the role involves reconnecting with previous customers, maintaining existing relationships and introducing our products to new businesses within our target market. This isn't a high-pressure sales environment. Success comes from having genuine conversations, understanding customers' needs and building long-term relationships. The Role • Reconnect with previous customers and strengthen existing relationships. • Contact businesses that would benefit from our products. • Build rapport over the telephone and by email. • Manage follow-up activity and customer enquiries. • Keep CRM records accurate and up to date. • Provide weekly updates on customer activity and opportunities. • Occasionally support the team at trade exhibitions and events. About You You'll enjoy this role if you: • Love talking to people and building relationships. • Are naturally organised and good at following things through. • Have experience in customer service, account management, business development or B2B customer support. • Are confident on the telephone. • Can work independently whilst enjoying being part of a small team. • Have good IT skills and are comfortable using CRM systems. What We Offer • Part-time hours with hybrid working after probation. • Friendly, supportive team environment. • Competitive salary plus performance-related bonus. • A varied role where you'll genuinely make a difference to the business. Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.