Customer Advisor

Customer Service Advisor / Trade Counter AssistantLocation: Burton upon Trent Job Type: Full-Time , Perm Salary: Up to £28,000 per annum We are looking for a friendly, enthusiastic, and customer-focused individual to join our team as an Customer Service Advisor / Trade Counter Assistant. This is a varied and rewarding role that combines online customer support with face-to-face customer service at our trade counter. It's an excellent opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same. Key Responsibilities • Managing online orders and responding to customer enquiries. • Providing customers with updates on stock availability and delivery schedules. • Handling incoming phone calls and email communications. • Assisting customers visiting our trade counter. • Supporting customers with product information and order-related queries. • Working closely with internal teams to resolve customer issues efficiently and professionally. • Maintaining high standards of customer service across all communication channels. About YouThe ideal candidate will be: • Friendly, approachable, and customer-focused. • Organised and able to manage multiple tasks effectively. • Confident communicating both in person and over the phone. • Proactive with a positive, can-do attitude. • Comfortable working as part of a team and independently when required. Previous customer service, retail, trade counter, or e-commerce experience would be advantageous, but it is not essential, as full training will be provided. If you are interested please do apply!