Customer Advisor

Customer Advisor Are you ready to drive your career forward with a company thats as passionate about people as it is about premium vehicles? The Vindis Group is on the lookout for a Customer Advisor to join our awesome team in Huntingdon. Youll be one of around 700 exceptional individuals who make up our close-knit, high-performing company. Were proud of our heritage, excited about our future, and fully committed to creating an environment where both customers and employees feel valued, respected, and inspired. Why join us? At Vindis, we dont just talk about high standards we live and breathe them every day. Whether its delivering first-class service to our customers or supporting our incredible teams behind the scenes, we believe in doing things the right way. We work openly and honestly, and were not afraid to challenge ourselves in the pursuit of personal and business success. Because thats what #ExceptionalPeople do. How we support our Exceptional People: At Vindis, we know that happy, healthy people do amazing things thats why we go the extra mile to support every member of our team. When you join us, heres just a few of the perks you can look forward to: • Employee Car Scheme Love our brand? Now you can drive it too at a price that makes sense. Our car scheme gives you the chance to get behind the wheel and experience the product • Life Assurance Peace of mind matters. Weve got you covered with a life assurance policy at no cost to you. • 24/7 Employee Assistance Programme Life doesnt always stick to a 95, so support shouldnt either. Whether its advice, counselling, or just someone to talk to, youll have access to round-the-clock support, all part of our #SpeakAware campaign to promote mental health and wellbeing. • Birthday Leave Because when we say Exceptional People, we mean you. Key Role Responsibilities: As a key member of our Aftersales Team, youll be the voice of the Vindis Group supporting our customers and making sure their experience is nothing short of exceptional. Heres what your day-to-day will look like: • Timely Call Handling Youll be first on the line literally. Answer inbound calls promptly and professionally, keeping service levels high and customers happy. • Call Volume Goals Aim for a minimum of 75 calls a day (inbound + outbound). Its all about proactive engagement and keeping those conversations flowing. • Outbound Call Management Got a list? Youll tick it off. Complete your allocated outbound calls efficiently while managing your time like a pro. • Maintenance Booking Ratio Keep vehicles road-ready by informing customers about any due or outstanding services including Vindis and Manufacturer recommendations. • Objection Handling Handle objections with confidence and empathy. Help customers understand why that maintenance work matters especially for safety and long-term value. • Promoting Service Plans Love a great deal? So do our customers. Promote service maintenance plans effectively, helping customers see the benefits while hitting your internal targets. • Accurate Record-Keeping Keep systems and customer records up to date, tidy, and accurate. • Creating Great Customer Experiences Make every interaction count. Offer a helpful, supportive, and consultative booking experience that leaves customers smiling. • Handling Feedback Whether its praise or a concern, youll take feedback seriously resolving issues with ownership and a drive to improve. • Clear, Friendly Communication Speak in a way customers understand no jargon, no fluff, just helpful, human responses. • Team Collaboration Work closely with dealerships and internal teams. Good vibes, strong relationships, and smooth operations all round. If youre passionate about delivering great service and want to be part of a team that values innovation, collaboration, and continuous development wed love to hear from you. We look forward to receiving your application and hopefully welcoming you to the Vindis Group very soon!